[Hiring] Healthcare Sales Development Representative @ReWorks Solutions

Role Description

Home Health NY is looking for a friendly, confident, and results-driven Patient Outreach Representative to support its outreach and lead conversion efforts. This role is ideal for someone who enjoys speaking with people, is comfortable making a high volume of outbound calls, and can turn conversations into meaningful opportunities.

• Contact prospective clients or leads, explain relevant services, build rapport, address questions or objections, and encourage interested individuals to take the next step.
• Must have excellent spoken English, a warm and professional telephone manner, and the resilience to handle rejection while maintaining a positive attitude.
• Motivated by results, takes initiative, and understands the importance of consistent outreach, accurate lead tracking, and professional communication.

Qualifications

• Previous experience in outbound sales, telemarketing, lead generation, appointment setting, customer outreach, or a similar role.
• Strong spoken English with clear pronunciation and excellent conversational skills.
• A friendly, warm, confident, and professional telephone manner.
• Comfortable making high-volume outbound calls throughout the working day.
• Ability to handle objections, rejection, and challenging conversations without losing motivation.
• Strong interpersonal and relationship-building skills.
• Good organisational skills and attention to detail.
• Basic to intermediate proficiency in Microsoft Excel and Google Sheets.
• Reliable internet connection and a suitable remote working environment.

Requirements

• Healthcare sales, patient outreach, or medical appointment setting.
• Home healthcare, home health services, or other healthcare-related customer engagement.
• Experience working with U.S.-based clients or customers.
• Experience working towards daily call targets, booking targets, or conversion KPIs.
• Familiarity with CRM systems, lead tracking, and sales pipelines.
• Healthcare experience is advantageous but not essential if the candidate has strong outbound sales experience, excellent English communication, and the ability to learn the services being offered.

Benefits

• The compensation package consists of hourly pay plus performance-based bonuses tied to booked appointments or converted leads.
• Specific rates and targets will be confirmed during the recruitment process.

Performance Expectations

• Success in this role will be measured by outbound call volume and consistency.
• Quality of conversations and professionalism.
• Number of appointments booked or leads converted.
• Lead follow-up and engagement rates.
• Accuracy of call logs and lead tracking.
• Ability to handle objections and maintain a positive attitude.
• Achievement of agreed performance targets.

Ideal Candidate Profile

• Outgoing, hardworking, confident on the phone, and motivated by achieving results.
• Enjoys speaking with people, can build rapport quickly, and remains upbeat even when calls do not go as planned.
• Comfortable working towards targets, making repeated outbound calls, and taking ownership of their leads and follow-ups.
• Brings energy, professionalism, resilience, and a genuine desire to perform well in a healthcare outreach environment.