[Hiring] Global Director of Sales & Account Management @Placement International

Role Description

The Placement International Group connects hospitality talent from around the world with luxury hotels and restaurants through international work, internship, traineeship, and study programs. We are looking for a Global Director of Sales & Account Management to lead our commercial engine end to end: recruiting candidates and converting them into paid programs, managing our employer partners, and building the partnerships and events that keep the pipeline full.

You will own the full funnel, from first contact to paid program and successful placement, and make sure Sales and Account Management work as one team with one set of numbers.

What you will do

• Global Sales and Program Revenue
  • Lead the global Sales teams across Europe, Asia, Africa, and Latin America.
  • Responsible for sourcing talent from hospitality schools, universities, alumni networks, trainees, and the wider hospitality market.
  • Own conversion at every stage of the funnel, from first inquiry to enrollment in a program, and semester revenue and payment targets by market.
  • Convert the existing pipeline as well as new leads.
  • Build strategies for markets with complex visa conditions.
  • Grow study and education pathways alongside work-based programs.
  • Keep the candidate experience simple, fast, and personal.
  • Develop strategies to expand and diversify the talent pipeline across relevant markets.
  • Establish partnerships and lead-generation initiatives.
  • Coordinate with Marketing and educational partners to strengthen candidate acquisition and engagement.
• Talent Search & Development / Account Management
  • Lead the Talent Search & Development team.
  • Establish and maintain strong relationships with luxury hotels, restaurants, and hospitality groups.
  • Ensure Account Managers understand each property's recruitment needs.
  • Translate employer requirements into clear talent search and placement priorities for Sales.
  • Match available talent with suitable vacancies across the property portfolio.
  • Coordinate candidate presentations, interviews, employer feedback, selection, and placement follow-up.
  • Monitor client satisfaction, placement quality, vacancy fulfillment, and service delivery.
• Sales and Account Management Coordination
  • Ensure effective collaboration between the Sales teams and the Talent Search & Development team.
  • Establish clear procedures for candidate lead handovers and vacancy communication.
  • Identify gaps between available talent and employer demand early.
  • Establish shared KPIs that encourage collaboration and accountability.
  • Oversee CRM usage, pipeline visibility, reporting, and placement forecasts.
• Educational Partnerships & Career Fairs
  • Develop and strengthen strategic relationships with hospitality schools and universities.
  • Coordinate participation in career fairs, masterclasses, webinars, and recruitment events.
  • Ensure these activities support talent acquisition objectives.
  • Work with Sales and Marketing to plan recruitment campaigns.
  • Measure the effectiveness of partnerships and events.
• Team Leadership & Performance Management
  • Lead, coach, and develop Sales and Talent Search & Development managers.
  • Define departmental objectives, KPIs, responsibilities, and performance standards.
  • Run a clear performance rhythm: weekly scorecard, quarterly priorities, and monthly one-on-ones.
  • Establish a results-driven culture focused on talent pipeline growth.
  • Provide the CEOs with consolidated reporting on revenue and performance.

Key Performance Indicators

• Revenue: Program revenue and payments against target.
• Talent Acquisition: Qualified candidate leads generated and pipeline growth.
• Account Management: Client retention and satisfaction.
• Placement Performance: Vacancy fulfillment and successful placements.
• Sales and Account Management Alignment: Lead handover efficiency and pipeline accuracy.
• Educational Partnerships: Active institutional partnerships and candidate leads generated.
• Career Fairs and Events: Qualified leads and placements resulting from events.
• Team Performance: KPI achievement and CRM accuracy.

Reporting Structure

• Reports to: The CEOs.
• Direct Reports: Regional Sales and Placement Managers, Managers of Talent Search & Development.
• Key Collaborators: Marketing, Admissions, Operations, Visa Processing, Finance, hospitality properties, and educational institutions.

Overall Objective

To lead an integrated global operation in which Sales teams build a strong pipeline of hospitality talent and convert it into paid programs, and the Talent Search & Development team manages placement relationships and converts that talent supply into successful placements.

Candidate Profile & Qualifications

• Experience: 10+ years of progressive commercial leadership experience.
• Industry Domain: Proven track record within international hospitality or related fields.
• Commercial Expertise: Experience in B2C and B2B sales.
• Leadership: Experience leading managers across time zones and cultures.
• Executive Presence: Skilled at presenting to C-suite executives.
• Global Acumen: High cultural agility and working knowledge of relevant visas.
• Education: Bachelor’s degree in a relevant field; Master’s/MBA preferred.
• Languages: Full professional proficiency in English required; additional languages are a plus.