[Hiring] Global Account Manager @Vodafone

Role Description

As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

As a Global Account Manager, you’ll take ownership of one of MNC UK’s designated global client relationships, becoming a trusted partner who will connect their strategic priorities with the right solutions and opportunities. You’ll combine commercial drive with a genuinely customer-focused approach, bringing together colleagues across regions, solutions and service teams to deliver consistently, strengthen relationships and create sustainable, profitable growth.

• Own and develop the global client relationship, building trusted, long-term partnerships with key decision-makers and influencers, including at C-level.
• Retain and grow the account, protecting and renewing existing business while identifying major strategic opportunities for new revenue and long-term value.
• Develop a deep understanding of the customer’s business, market and ambitions, turning their objectives into relevant, value-led propositions and conversations.
• Lead and unite an international virtual account team, bringing together National Account Managers and commercial, solution and service specialists around shared priorities.
• Influence Account Sponsors, senior leaders and Group decision-makers to secure the resources, support and commitment needed to deliver for the customer.
• Work collaboratively across Vodafone to maintain global alignment, encourage knowledge-sharing and ensure the broader UK MNC agenda is supported.
• Champion consistent service delivery and customer satisfaction, strengthening the partnership by addressing challenges thoughtfully and maintaining focus on the customer experience.
• Be accountable for key commercial and customer outcomes, including revenue, new business MAOV and NPS, balancing ambitious growth with sustainable customer value.

Qualifications

• Extensive experience of successful global account or enterprise solution-selling experience.
• Strong track record across relationship management, sales growth and service accountability.
• Commercial insight and strategic perspective to quickly understand a customer’s business, industry and priorities.
• Experience from a technology-led environment, ideally supported by a broad understanding of telecoms, technology and service-based solutions.
• Confident and thoughtful communicator who builds credibility and influence at C-level.
• Comfortable navigating complex deals and matrix organisations.
• Leadership skills to bring together international and distributed teams.
• Strong industry and account relationships with the ability to build new connections based on trust, openness and mutual value.
• Experience in global account management, consultative solution selling or leading virtual account teams is welcome.
• A university degree would be advantageous rather than essential.

Requirements

• Worried that you don’t meet all the desired criteria exactly? We encourage you to apply as you may be the right candidate for this role or another role.

Benefits

• Great pay and bonuses.
• Up to 28 days off plus bank holidays.
• Paid time for charity work.
• Personalised benefits for you and your family, including discounts and vouchers.
• Pension plan and more.
• Amazing learning tools and top-notch parental leave policies.

Company Description

We’re here to build a network the UK can count on – one that connects people, places and potential. We believe that everyone should feel they belong. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building.

Join us and you’ll be at the heart of change. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. You’ll work on real challenges, with real impact, across every corner of the country.