[Hiring] Field Experience Manager @Modern Performance + Recovery Brands

Role Description

OS1st is looking for a Field Experience Manager to strengthen relationships with our Independent Run Specialty and Family Footwear retail partners across the United States. This is a field-based role for someone who thrives on the road, loves working directly with retailers, and is energized by helping stores grow their business and deliver exceptional customer experiences.

• You’ll spend your time in stores, at community events, and at race expos—training staff, improving product presentation, and representing the OS1st brand.
• You’ll also partner closely with Territory Managers to deepen existing relationships and identify new business opportunities.

This role reports to the VP of Sales.

Qualifications

• 3–5 years in outside sales, field sales support, or account management.
• Background in running, footwear, sporting goods, or specialty retail preferred.
• Strong presenter and trainer—comfortable speaking to individuals and groups alike.
• Organized, self-directed, and accountable without needing close supervision.
• Willingness and ability to travel approximately 70% of the time.

Requirements

• None required for this position.

Benefits

• Base Salary: $67,500–$77,500
• Bonus: 5–10% annual performance bonus
• Medical (79-94% paid options by MPRB), Dental, Vision, STD, LTD, AD&D, and Life
• Vacation, Holiday, & Sick Pay
• 401K (competitive company match)

What You’ll Do

• Retailer Account Support
  • Visit existing retail accounts on a regular cadence to build relationships and identify opportunities.
  • Conduct product training with store staff to drive confidence and sell-through.
  • Improve in-store merchandising, product presentation, and inventory assortment.
  • Serve as a trusted resource for store owners, buyers, and associates.
• Events & Community Engagement
  • Represent OS1st at fun runs, local races, marathon expos, grand openings, and vendor days.
  • Set up displays, educate consumers, support retailers, and drive product sales on-site.
  • Build brand visibility and community presence in key markets.
• Business Development
  • Identify and prospect new Independent Run Specialty and Family Footwear retailers.
  • Schedule and conduct introductory meetings with prospective accounts.
  • Generate qualified opportunities for Territory Managers and maintain a healthy pipeline.
  • Occasionally onboard and manage new accounts directly.
• Territory Manager Partnership
  • Coordinate store visits, follow up on customer needs, and support promotional programs.
  • Conduct training following new account openings.
  • Assist with regional sales initiatives and help ensure customer satisfaction.
• Market Intelligence
  • Share customer feedback and market trends with the broader sales and product teams.
  • Represent OS1st’s values and culture in every retailer interaction.
  • Serve as the eyes and ears of the brand in the field.

Traits That Set You Apart

• You’re genuinely passionate about helping independent retailers succeed.
• You build relationships quickly and maintain them over time.
• You’re adaptable—comfortable shifting between a training session, a trade show booth, and a prospecting call in the same week.
• You take ownership of your territory and outcomes.
• You communicate clearly and proactively, both with retailers and internal teammates.

What Success Looks Like in Year One

• Complete 300+ retailer visits across assigned regions.
• Train hundreds of retail associates on OS1st products and selling techniques.
• Support major regional race events and expos.
• Improve merchandising execution across key accounts.
• Generate a consistent pipeline of qualified new account opportunities.
• Be recognized as a trusted resource by both independent retailers and Territory Managers.

Work Environment

• Remote role with travel on site with accounts 70% of the time.
• Collaborative team environment with both remote work and in-person.

Physical Demands

• Regularly required to sit; use hands to handle or feel and type.
• Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues.
• Frequently required to reach with hands and arms.
• Occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
• May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, and phones.

Position Type

• This is a full-time position. Occasional evening and weekend work may be required as job duties demand.

AAP/EEO Statement

Modern Performance + Recovery Brands, LLC dba ING Source, LLC, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Why OS1st

At OS1st, we believe our retail partners deserve more than great products—they deserve a true partner. This role exists because we’re committed to showing up for independent retailers in a way that most brands don’t: in their stores, at their events, and in their communities. If you’re looking for a role where your relationships and expertise directly impact business outcomes—for retailers and for OS1st—this is it.