[Hiring] Equipment Sales Support @Medline Industries, LP

Role Description

As Equipment Sales Support, you will be the main point of contact to process and coordinate equipment orders, providing exceptional service and support for our dental equipment range. Your role will involve overseeing the equipment sales process from quotation to invoicing while ensuring the highest level of customer satisfaction.

Main Responsibilities

• Provides Quotations By:
  • Responding to inquiries via phone and email
  • Communicating with Sales Representatives to establish range for pricing
  • Reviewing current promotions and clearance items
• Processes Incoming Orders By:
  • Receiving orders from Sales Representatives
  • Verifying order data, credit application, down payments, and other terms prior to order input
  • Entering orders into the system
  • Processing special orders
• Promotes Outstanding Customer Service By:
  • Providing prompt and courteous service
  • Ensuring prompt resolution of any order challenges
  • Collaborating with various departments to ensure customer needs are met
• Develops and Maintains Relationships with Sales and Manufacturers By:
  • Liaising with Manufacturer Reps for product queries
  • Staying current on new products and promotions
• Supports Business Growth By:
  • Promoting the sale of existing inventory
  • Maintaining professional and technical knowledge
  • Performing other duties as assigned

Qualifications

• Minimum of 3-5 years in a Customer Service role
• Dental product (Equipment) knowledge is preferred
• Experience working with Microsoft
• Proficient with MS Office software
• Excellent customer service skills with the ability to develop positive relationships
• Knowledge of basic financial and accounting principles an asset
• Strong problem-solving skills
• Ability to multi-task
• Exceptional telephone etiquette and listening skills
• Ability to work from home or office

Requirements

• The anticipated salary range for this position: $54,200.00 - $81,200.00 Annual

Benefits

• Collaborative work environment with highly engaged employees
• Market competitive compensation and benefits plan, including LTD & Insurance
• RRSP with a company match
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
• Career growth and training programs
• Open communication with Senior Leaders
• Tailored incentives for eligible employee groups, such as home office reimbursement
• Employee referral program
• Education support programs
• Fitness subsidy
• Recognition programs
• Social activities
• And much more…

Company Description

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.