[Hiring] Enterprise Sales Support Specialist @Softchoice

Role Description

You are a dynamic sales professional who combines an ability to foster meaningful partnerships with an enthusiasm for technology. You are excited about opportunities to innovate, create new offerings and services, and drive new levels of efficiency within our Enterprise customer base.

As Enterprise Sales Support, you will have the opportunity to partner with some of our largest and most diversified Enterprise and strategic customers, with the intention of transitioning into an Enterprise Inside Sales Client Advisor (EISCA) role within a year.

In this role, you will be responsible for helping support our most profitable and complex customers by partnering directly with our Enterprise Inside Sales Client Advisor team. The ESS role is integral to our customer support and growth model. Your focus on white-glove service activities will improve customer retention and satisfaction, while your exposure to the sales process will prepare you to manage an Enterprise customer account base effectively.

In the ESS role, you will initially focus on support activities that help maintain and grow our existing Enterprise customer relationships, eventually transitioning to diversifying business and increasing wallet share as an account owner. As a result, you will be able to directly impact business outcomes, increase customer satisfaction, and prepare for your own career growth.

What you’ll do:

• Work as a core supportive partner for our Enterprise customers along with our Inside Sales Client Advisor and Account Executive teams.
• Assist with researching and fulfilling quote requests, providing reporting, helping manage a customer’s annuity business, providing post sales support.
• Stay knowledgeable on the latest technology trends, pricing programs, and selling processes with each individual customer.
• Build strong relationships with sales reps, vendors, customers, and other co-workers.
• Work effectively with other departments to collaborate and focus on creating the best possible customer experience.
• Work closely with the Inside Sales (ISR) and Enterprise Inside Sales Client Advisor (EISCA) teams to effectively manage and maintain our customers’ annuity business.
• Work with Softchoice’s partners & vendors to find the best pricing, product availability, and alternative solutions to solve customers’ needs.
• Assist, when required, with project-based activities such as forecasting equipment, arranging specialized delivery, and maintaining documentation tracking customer project progress.
• As a team, collaboratively work together to decrease escalations and reduce customer risk.
• Identify opportunities to grow the numbers of vendors we are selling into our Strategic clients.
• Perform complex contract management.
• Consult with dedicated clients and assist in overcoming business problems they face by utilizing our resources and presales teams.
• Can effectively facilitate interaction between customers and vendors/manufacturers.

Qualifications

• 2+ years of customer service experience
• 2+ years of sales experience
• A high level of commitment to exceptional customer service and relationship building
• Strong written and verbal communication skills
• Strong problem solving, organizational and interpersonal skills
• The ability to work both individually and in a team environment
• The ability to work in a very fast-paced sales environment
• Proficiency in MS Office tools - Outlook, Word, Excel, PowerPoint
• Experience in using Enterprise grade reporting tools, such as Oracle/ BI an asset.
• Proficiency in Salesforce an asset
• High school diploma or equivalent, preferred

Compensation

• The base salary rate for this role is $52,800.

Benefits

• You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success.
• At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other.
• Plan your workdays in a way that suits you best.
• Proudly recognized as a Great Place to Work for 21 consecutive years.
• We are committed to a company culture where every team member can be their authentic self.
• Benefit from competitive perks that start on day one.

Inclusion & Equal Opportunity Employment

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require Accommodation?

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [email protected]. We are committed to working with you to best meet your needs.

Our Commitment to Your Experience

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references. When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID

7742