[Hiring] Enterprise Sales Account Executive @TopQuadrant

Role Description

We are seeking an experienced Senior Account Manager to join TopQuadrant's customer success organization. This role will lead account management activities, focusing on customer up-sell, expansion, and successful migration of legacy customers to new licensing models. The ideal candidate will have a proven track record of growing enterprise SaaS accounts and building strong customer relationships.

What you'll do

• Strategic Account Management
  • Develop and execute strategic account plans to drive customer adoption, satisfaction, and revenue growth.
  • Lead in-account expansion activities, including identification and cultivation of new business opportunities within existing accounts.
  • Guide customers through the adoption and optimization of TopQuadrant's product portfolio.
  • Manage the conversion of legacy customers to new licensing models, ensuring minimal disruption and maximum value realization.
• Revenue Growth and Expansion
  • Drive expansion revenue across multiple categories: license expansions (seat/usage increases), product cross-sells (accelerators, collections, connectors), service upgrades (premium support packages), new team adoptions within existing accounts.
  • Build and execute cross-sell strategies to increase product penetration within accounts.
  • Identify and close "down the hall" sales opportunities with new teams and departments.
• Team Leadership
  • Establish best practices for account management activities and expansion strategies.
  • Develop and implement frameworks for measuring account health and expansion potential.
  • Guide the team in creating effective account plans and expansion strategies.
  • Mentor team members on successful cross-sell and upsell techniques.
• Product and Customer Success
  • Maintain deep knowledge of TopQuadrant's product portfolio, including accelerators, collections, connectors, and premium support offerings.
  • Partner with Customer Success to ensure high customer satisfaction and product adoption.
  • Collaborate with Product teams to provide customer feedback and market insights.
  • Drive successful customer outcomes through proper solution positioning and implementation.

Qualifications

• 5+ years of experience in Enterprise Account Management, B2B SaaS Sales, or Strategic Account Management.
• Proven track record of consistently meeting or exceeding expansion and retention targets.
• Experience navigating complex enterprise organizations, C-suite stakeholders, and multi-year renewals.
• Strong understanding of SaaS business models, account planning, and value-based selling.
• Excellent negotiation, presentation, and communication skills.
• Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).

Benefits

• Salary – Our philosophy is to pay competitively, as we want our team focusing on ways to help TopQuadrant win, while feeling comfortable with their compensation.
• Annual Bonus - When the company does well, we all should share, not just in long term value, but today.
• Equity – You’re joining a growth technology company, and as a team member your ability to make a positive impact is important. We want to provide an opportunity for employees to share in the financial success of the organization. We’ve gathered market data to help us arrive at a generous equity plan.
• Benefits - We offer a competitive benefits package including Medical, Dental, Vision, Short and Long Term Disability, Company Paid Life Insurance, Paid Time-Off, and a 401K plan. We also offer parental leave.
• Vacation and Holidays - You will be eligible to participate in an Open PTO policy, we recommend you take at least 15 days per year, in addition to 14 observed company holidays.