[Hiring] Emerging Business Representative @Softchoice

Role Description

As an Emerging Business Representative, you will be responsible for supporting a high volume of small businesses through inbound requests and transactional sales activities. You will act as a key point of contact for customers seeking quotes, placing orders, or exploring solutions, while identifying opportunities to grow accounts through upselling and cross-selling.

You will engage with customers through a mix of phone, email, and digital interactions, building relationships at a tactical level (e.g., IT Managers) and positioning Softchoice solutions to meet their needs. Success in this role comes from your ability to balance speed, accuracy, and customer experience, while managing multiple requests and opportunities simultaneously.

What you'll do:

• Manage high number of customer accounts - respond to a high volume of inbound customer requests (calls, web meetings, and emails) from clients across North America.
• Prioritize and manage multiple customer requests simultaneously, ensuring urgent and high-impact opportunities are addressed quickly.
• Provide world class customer experience – respond to customer inquiries within SLA requirements, resolving customer inquiries promptly and accurately by working with Softchoice internal resources and external stakeholders.
• Diversify and upsell existing customer accounts – identify opportunities to upsell and cross-sell within transactional interactions by confidently engaging customers to understand their business needs.
• Accurate pipeline management – consistently build future pipeline of opportunities, manage a large number of deals while ensuring information is captured accurately in Salesforce.
• Contribute to team quota and attain growth targets – follow up consistently on quotes and open opportunities to drive conversion and close business.
• Actively engage in continuous learnings – participate in training sessions on new technologies, products, and vendor solutions.
• Support customers through the procurement process, including guiding them through Softchoice’s Digital ecosystem.
• Support in rotational team coverage. Monitor and manage incoming requests from shared team inbox and answer inbound 1-800 calls to Softchoice.

Qualifications

• Up to 1 year (local) / 3 years (global) of experience in B2B sales or customer service, preferably in a fast-paced or high-volume environment.
• College or University degree.
• Strong organizational and prioritization skills, with the ability to manage multiple tasks and deadlines simultaneously.
• Ability to work efficiently in a high-volume, transactional sales environment.
• Comfortable speaking with customers over the phone in a high-volume environment, with strong verbal communication skills.
• Strong communication and customer service skills, with a focus on building trust and delivering value.
• Demonstrated ability to follow through on tasks and opportunities with attention to detail.
• Comfort using or learning CRM tools (e.g., Salesforce) and managing pipelines.
• A proactive mindset with the ability to identify upsell and growth opportunities within customer interactions.
• Willingness to learn, take feedback, and continuously improve in a performance-driven environment.
• Flexibility to support customers across different time zones (US/Canada).

Benefits

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program.
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance.
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave.
• Additional Perks: Employee Discount Program.

Company Description

At Softchoice, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes through the delivery of secure cloud, AI, software and digital workplace solutions.

We are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years.

As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation.