[Hiring] Director - Sales Operations Americas @Axelera AI

Role Description

The Director, Sales Operations – Americas is the operational backbone of Axelera AI's Americas business, owning how product reaches customers, how customers get started, how our CRM stack scales, and how we measure revenue. This leader ensures the Americas sales team can promise what we can deliver, deliver what we promise, and forecast it accurately.

We're looking for a strategic, analytical, and execution-focused leader with deep experience in B2B hardware or semiconductor go-to-market operations. You will work hand in hand with our Global Operations and Finance teams in Europe, report to the VP of Sales, Americas, partner closely with sales and CST leaders across the Americas, and build the processes and systems that fuel predictable, sustainable growth as we scale.

This is a high-impact role for someone who thrives in fast-growing organizations, is equally comfortable in the weeds of logistics and in the architecture of a CRM, and takes pride in running the business on accurate data.

Key Responsibilities

• Lead Americas Operations & Logistics
  • Direct product availability in the Americas local warehouse, including inventory planning, replenishment requests, and allocation against the sales pipeline.
  • Provide the sales team with timely, accurate visibility into product availability, lead times, and logistics options.
  • Manage logistics needed to get product to customers: shipping, customs and trade compliance coordination, and carrier and 3PL relationships.
  • Engage customers directly after sale to communicate order status and product arrival, and resolve delivery issues quickly.
  • Maintain deep alignment with the Global Operations team in Europe on supply, build schedules, and fulfilment priorities.
  • Partner with Global Finance, Legal, and Operations to set up entities, tax registrations, and import/export arrangements needed to sell and ship into new countries across the Americas.
• Lead Americas Customer Onboarding
  • Develop, document, and continuously improve the Americas customer onboarding process, from closed deal through first shipment and initial use.
  • Engage directly with customers to onboard them: collect required information, set expectations, and keep them informed.
  • Partner closely with Global Finance and Global Operations on credit and payment terms, invoicing, order entry, and fulfilment handoffs.
  • Coordinate with sales, field applications engineering, and support so customers move smoothly from purchase to productive use.
• Run the Americas Business Cadence and Revenue Reporting
  • Lead the weekly Americas Business Meeting, setting the agenda, driving accountability, and following up on actions.
  • Partner with the strategy team and across regions to build and evolve tools, dashboards, and processes for accurate revenue tracking.
  • Deliver accurate, predictable revenue forecasts and pipeline metrics for leadership.
  • Act as a change agent, improving cross-functional collaboration and accountability across Sales, Operations, Finance, and Marketing.
• Influence Scalable Sales Processes
  • Influence the design of CRM and customer onboarding processes as the company scales.
  • Define and enforce data standards, stage definitions, and required fields for trustworthy pipeline and forecast data.
  • Ensure sales teams use tools correctly through onboarding, training, ongoing coaching, and regular data-quality reviews.
  • Evaluate and provide feedback on new tools in areas such as automation, analytics, and quoting.

What Success Looks Like

• Sales has accurate, current product availability and delivery timelines, and customers are informed when product ships and arrives.
• Every new Americas customer follows a documented onboarding process with clear handoffs to Global Finance and Operations.
• The weekly Americas Business Meeting runs on one trusted set of revenue and pipeline metrics, with consistently reliable forecasts.
• CRM data is clean and consistently used, with a published roadmap guiding tool and process investments.

Qualifications

• 10+ years in sales operations, revenue operations, or supply chain and fulfillment operations at a B2B technology company; semiconductor or hardware experience strongly preferred.
• Experience scaling sales operations in a growth company, ideally having seen the business grow from small to large.
• Hands-on experience managing product logistics, including inventory, international shipping, and customs and trade compliance.
• Proven experience with CRM stacks and administration (Salesforce preferred), including forecasting, pipeline management, and reporting.
• Experience building and running customer onboarding or order-to-cash processes alongside finance and operations teams.
• Strong analytical skills with the ability to turn data into clear insights and decisions for executives.
• Excellent communication skills, comfortable engaging customers directly and collaborating across time zones with teams in Europe.
• A builder's mindset: structured, hands-on, and able to drive change in a fast-growing, matrixed organization.
• Bachelor's degree in business, operations, engineering, or a related field; MBA a plus.

Location

This is a remote position based in the US. Please note that we don't offer visa sponsorship at this time.

Benefits

• Attractive compensation package, including a pension plan and extensive employee insurances.
• Option to get company shares.
• Open culture that supports creativity and continual innovation.
• Collaborative ownership and freedom with responsibility.