[Hiring] Digital Growth & Sales Specialist @Nuvision Federal Credit Union

Role Description

The Digital Growth & Sales Specialist is responsible for accelerating Nuvision Credit Union's digital business growth by increasing digitally originated member acquisition, product sales, funded accounts, loan production, deposit growth, and digital channel adoption.

This position serves as the primary business growth specialist for Nuvision's digital sales channels. The role involves:

• Monitoring production across digital deposit accounts, credit cards, personal loans, HELOCs, and other online products.
• Identifying opportunities to improve performance.
• Developing initiatives that increase application volume, funding, adoption, member engagement, and overall digital channel effectiveness.

Additionally, the specialist actively manages the digital account opening pending queue, ensuring applications are reviewed, worked, and resolved within established service level agreements (SLAs). This includes:

• Proactively contacting applicants to obtain required documentation.
• Resolving outstanding application requirements.
• Providing status updates.
• Assisting members through the account opening and funding process.

The specialist monitors application aging, identifies common causes of pending and abandoned applications, and partners with various teams to improve onboarding efficiency, reduce fallout, and increase completed account openings and funded accounts.

The position also analyzes digital application funnels, abandonment trends, conversion performance, and member behaviors to identify opportunities that improve application completion, streamline onboarding, increase pull-through rates, and support overall deposit and lending growth objectives.

The Digital Growth & Sales Specialist partners with various teams to ensure digital initiatives support enterprise growth, member acquisition, operational effectiveness, and member experience objectives.

This role is measured primarily by:

• Digital production.
• Funded account growth.
• Loan production.
• Member acquisition.
• Application pull-through rates.
• Product adoption.
• Digital channel utilization.
• Onboarding effectiveness.
• Achievement of established business growth goals.

Qualifications

• 3–5 years of experience in credit unions, banking, financial services, digital sales, product growth, marketing, business development, channel management, or related field.
• Demonstrated experience monitoring sales or production performance and recommending actions to improve results.
• Experience working with deposit, consumer lending, credit card, digital account opening, or online banking products.
• Understanding digital sales funnels, member acquisition, campaign performance, product adoption, and conversion.
• Knowledge of digital banking trends, fintech capabilities, AI-enabled engagement, and evolving member expectations.
• Strong sales, growth, analytical, communication, presentation, project coordination, and cross-functional influence skills.
• Ability to develop clear business requirements and articulate expected business value.
• Must be able to handle multiple priorities and deal with constant interruptions.
• Strong communication skills (verbal and written) to effectively interact with leadership, team members, and members.
• Strong proficiency with technical systems and solutions with the ability to identify root causes and resolve technical issues.

Requirements

• Experience in digital banking, digital account opening, digital lending, financial-services marketing, or digital product growth.
• Experience developing or executing campaigns that resulted in measurable sales, acquisition, or product-adoption growth.
• Experience preparing business cases, executive reporting, or strategic recommendations.
• Experience with marketing automation, digital analytics, CRM, lead management, or campaign-management platforms.
• Experience evaluating fintech capabilities or working with digital banking vendors.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement