[Hiring] Customer Retention Sales (CRS) Managed Services Renewals Specialist @HP

Role Description

The CRS Specialist plays a key role in leading, co-leading, or supporting structured renewal, extension, retention, and expansion strategies for existing Managed Print Services (MPS) and Managed Device Services (MDS) accounts in partnership with Sales, Pursuit, COE (Center Of Excellence), Solution Architects, Delivery, Finance, and contract governance teams. This role helps improve renewal readiness, protect and grow contract value, support profitability, and strengthen customer retention.

Depending on account type and customer segment, market ownership model, and deal complexity, the CRS Specialist will either own or partner on key sales development and pursuit activities, including:

• Opportunity qualification
• Deal strategy
• Pricing
• Negotiation
• Contract execution for direct MPS and MDS contracts

To turn insights into results, the CRS Specialist provides structured renewal lifecycle management, including:

• Early opportunity identification
• Managed Services Renewal Analysis (MSRA) development
• Strategy planning
• Pursuit alignment
• Resource orchestration
• Risk mitigation
• Approval coordination
• Benchmarking
• Competitive analysis
• Execution tracking

When CRS leads or co-leads the renewal motion, the Specialist acts as the central point of accountability, keeping stakeholders aligned and ensuring required actions are completed on time and within scope. The role is also accountable for evaluating account-level financial risks, preparing detailed financial analyses, and creating consolidated data-driven reports for senior leadership to support accurate forecasting, planning, and executive visibility.

Qualifications

• Strong experience in Managed Services, MPS, or MDS sales and renewals.
• Proficiency in deal structuring, pricing, contract negotiation, and stakeholder management.
• Strong ability to collaborate cross-functionally with Customer Delivery, Sales, and Pursuit teams.
• Familiarity with HP Dynamics (or similar CRM tools) for opportunity tracking and reporting.
• Strategic thinking and problem-solving abilities in complex contract renewal scenarios.
• Ability to manage multiple renewal cycles simultaneously while maintaining high attention to detail.

Requirements

• Experience in enterprise sales, pursuit, or business development in the managed services industry.
• Knowledge of contracting processes, compliance, and deal assurance frameworks (e.g., SOAR, BA SOAR).
• Strong analytical skills for financial modeling and renewal profitability analysis.
• Experience with financial modeling tools, including Power BI and similar applications.
• Advanced proficiency in Microsoft Excel for data analysis and financial modeling.
• Familiarity with HP Dynamics or similar CRM tools, as well as managed services reporting and analysis sources such as Customer Account Reporting Database (CARD) and Deal Analysis and Reporting Tool (DART), Power BI, or ITSM where applicable.
• Ability to synthesize complex operational, financial, and account data into clear recommendations for Sales, Pursuit, Delivery, and leadership audiences.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including:
• 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• Additional flexible paid vacation and sick leave

Company Description

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).