[Hiring] Customer Retention & Renewals Specialist @IGEL

Role Description

We are looking for an enthusiastic individual to join our Customer Retention team to cover IGEL Technology maintenance and subscription renewals for the EMEA region with a focus on the DACH region.

Tasks and Responsibilities

• Build relationships and negotiate with existing customers, being the 'go to' account manager for customers and partners.
• Prepare quotes, review due dates, and administer full recovery of existing maintenance contracts.
• Work to bring in timely maintenance and renewals revenue personally through direct contact to our customers, but also leverage the field sales team and our partners when necessary.
• Conduct sales interactions with such accounts via telephone or over the internet to close identified renewals business; this will involve strong negotiation of pricing and spotting opportunities to up-sell.
• Work closely with the product team to give feedback on ways to improve retention.
• Train to become a sales expert on key products and become an advocate within the team; be able to articulate to the customer the constantly evolving technology and its application to a customer's business problem.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3-5 years of experience in a customer facing role; experience within the IT sector is required; software sales/renewals experience desired.
• Customer focused; people-oriented and delivers exceptional customer service.
• Sales oriented; strong communication, negotiation and selling skills, strongly motivated by success and target-driven.
• Ability to follow a sales process, overcome objections and find solutions to those objections in order to maximize sales for IGEL Technology.
• Great phone presence.
• Ability to work well with internal and external (partner) teams and be a collaborative team player in cross-functional teams.
• Articulates professionally in both verbal and written communication.
• Ability to balance admin work while prioritizing revenue generation.
• Self-motivation, sense of responsibility and creativity.
• Fluent German and English language skills.

Company Description

We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives. IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.