[Hiring] Complex Director of Sales & Marketing @IHG

Role Description

As Complex Director of Sales & Marketing covering the Six Senses Grenada and InterContinental Grenada (Opening Q4 of 2026), you will develop and implement strategies to ensure revenue and room night sales goals are achieved.

• Deploy sales and marketing colleagues for comprehensive coverage of key markets, segments, and customers.
• Develop your team and improve their performance through training, coaching, and feedback.
• Assign performance and development goals for colleagues; monitor achievement of revenue targets and course correct when needed.
• Drive a great working environment for your teams to thrive, creating synergy between the two resorts and a sense of one team.
• Develop and maintain great working relationships with key clients, guests, vendors, and communities in local markets.

Strategic Planning & Execution

• Lead the strategic commercial plan for both resorts, working with Revenue Management and Marketing Communications.
• Implement strategies and programming that are tailored to the market segments of both resorts.
• With RM and GMs, analyze growth opportunities across key segments.
• Develop a strong sales strategic plan that maximizes high season revenue and creates shoulder season opportunities.
• Working with digital marketing and PR partners, develop and execute strategy to maximize awareness, interest, and realized revenues for the resorts.

Cluster Sales Management

• Develop a comprehensive travel and trade show plan to maximize coverage and impact.
• Work closely with Luxury Lifestyle Global Sales to coordinate sales plans.
• Monitor sales deployment and performance of the sales team.
• Nurture a proactive sales culture and an effective prospecting program.

Financial Management and Reporting

• Prepare departmental budgets and financial plans including both resorts' commercial plan.
• Create and implement commercial plans that drive measurable incremental occupancy, achieve RevPAR goals, food and beverage, and catering revenues.
• Produce monthly reports and sales forecasts to analyze current/potential market and sales trends.
• Coordinate activities to increase revenue and market share and monitor performance to meet or exceed established revenue plans.

Guest Experience

• Create programming at both resorts to drive incremental revenues.
• Communicate special needs for arriving VIPs, large groups, and other key guests.
• Lead marketing efforts to upsell guests on hotel services, offerings, and amenities.

Responsible Business

• Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel.
• Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities.
• Work with advertising agencies, consulting firms, and vendors to maximize advertising investments and ensure ads represent brand identity.
• Raise the awareness and reputation of your hotel and the brand locally – occasionally acting as hotel representative for media-related inquiry.
• Identify improvements to marketing activities and overall hotel sales performance and work with other departments.
• Ad-hoc duties – unexpected moments when we must pull together to get a task done.

Accountability

This is the top commercial role overseeing two resorts. Resorts may have multiple sites and facilities, high-volume catering and/or convention facilities, and a large number of VIP and special service guests. May manage a large number of professional-level and administrative sales, catering, and/or convention employees.

Qualifications

• Five or more years of experience in a senior sales and marketing role.
• Experience in managing a remote team(s); dual property experience is ideal.
• Strong knowledge of the Caribbean market and business trends preferred.
• Technical skills include Advanced MS Office and familiarity with various property systems.

Location

Remote: Candidate must reside within the US East Coast near a major airport.

Salary and Benefits

• The salary range for this position is $180,000.00 - 200,000.00.
• This role is also eligible for bonus pay (as applicable).
• We offer a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.