[Hiring] Collector @CADEX

Role Description

The role of the Collector is to collect on past due accounts on behalf of Cadex’s clients in a manner that ensures maximum revenue generation through successful collections, excellent service, and the highest quality standards. This position uses various collection techniques, including:

• Making demands for payment
• Problem solving
• Dispute resolution
• Settlement negotiations
• Other methods via telephone, email, and postal letters to debtors

Qualifications

• Strong computer skills in various systems, especially Microsoft Office
• Time management and organization skills
• Proficient communication and comprehension skills, including professional written and telephone communication
• Ability to communicate via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clients
• Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion and face confrontation
• Basic mathematical skills
• Basic telephone and calculator skills

Requirements

• High School Diploma or General Education (GED)
• 1 - 3 years’ experience in collections, B2B collections, or accounts receivable role
• Collectors may be required to be licensed in various states. Cadex will apply and obtain all licenses required for each employee.
• Fluency in the English language. Fluency in other languages may be required based on location, client, department, or project.

Benefits

• Monday through Friday day shift – no nights or weekends
• A global company with cross training and transfer opportunities
• Medical and dental, 80% single and 60% family covered by Cadex
• 401(k) with a 4% match (100% of your first 3% and 50% of your next 2%)
• Company paid life insurance and long term disability insurance
• Generous PTO/sick leave along with other paid emergency leave options
• 6 weeks of partial salary for parental leave
• Stable and professional office and work environment
• Company provided equipment
• Remote environment