[Hiring] Collector @SWC GROUP

Role Description

As a Call Center Agent, you will be responsible for persuading delinquent customers to establish repayment terms while adhering to all applicable collection laws. You will achieve production goals without sacrificing quality of service and handle confidential data securely.

• Persuades delinquent customers to establish repayment terms using computer system and various collection software.
• Achieves production goals and standards for servicing delinquent accounts.
• Follows Client Operating Standards, State and Federal Legal Requirements and Regulations regarding Collections.
• Accurately notates each account with efforts performed and results attained.
• Handles PCI Data confidentially and securely.

Qualifications

• 3+ years’ experience in Debt Collections.
• High School Diploma/GED required.
• Must be 18 years of age or older.
• Authorized to work in the United States.
• Clean background check and a negative drug test result required.
• Effective communication, negotiation, and problem-solving skills.
• Ability to multi-task in a production driven environment.
• Basic computer knowledge and typing skills required.
• Comfortable navigating between multiple computer screens and systems.

Requirements

• Internet router - No WIFI.
• Wired High-Speed Internet Connection (15 Mbps download speed and at least 3 Mbps upload speed).
• Personal PC or Laptop running Windows 10 or newer (No Chromebooks/No Macs/No Tablets/No Cell Phones).
• Computer needs to be 2019 or newer with 8 Gb Memory.
• 1 USB Type A 2.0 (Standard headset USB).
• Logitech H390 Headset.
• Internal or External Web Camera.
• Quiet workspace free of background noise and distractions.
• Private area acceptable for webcam use, visible on webcam at all times through CollabAI.

Benefits

• Paid Holidays and Comprehensive Paid Leave (CPL).
• Medical, Dental, and Vision Insurance.
• Life Insurance.
• Short-Term and Long-Term Disability Plans.
• HSA (Pre-tax) Savings Account.
• 401(k) Plan with matching contribution.
• Employee Referral Bonus.
• Paid Training Program.