[Hiring] Collections Officer @WEX

Role Description

Are you a results-driven communicator who thrives in a fast-paced environment? We are looking for a proactive Collections Specialist to join our team. In this role, you won’t just be "chasing payments"—you will be a vital link between our business and our customers, providing professional solutions that balance commercial outcomes with exceptional service.

As a key member of our Credit & Collections team, you will take full ownership of your assigned portfolio. Your day-to-day will involve:

• Proactive Engagement: Managing a high volume of inbound and outbound touchpoints to resolve overdue accounts and secure payment commitments.
• Strategic Negotiation: Utilizing your communication skills to negotiate sustainable payment arrangements within approved guidelines.
• Portfolio Management: Prioritizing your workflow based on risk and aging, ensuring no account falls through the cracks.
• Problem Solving: Investigating account discrepancies and resolving billing queries to remove barriers to payment.
• Risk Mitigation: Identifying and escalating financial hardship or high-risk cases with empathy and according to regulatory standards.
• Data Integrity: Maintaining meticulous records of all customer interactions and outcomes to ensure audit and compliance readiness.

Qualifications

• Communication Excellence: You are confident on the phone, able to lead challenging conversations with professionalism and empathy.
• Resilience: You possess a thick skin and a positive attitude, maintaining focus in a high-volume, KPI-driven environment.
• Detail Orientation: You take pride in the accuracy of your work, from data entry to following complex credit policies.
• Accountability: You have a "hunter" mindset for resolving arrears but a "helper" mindset for customer service.

Requirements

• Previous experience in Collections, Banking, or Accounts Receivable.
• Familiarity with credit, billing, or arrears management processes.
• Multilingual skills: Fluency in Mandarin or Cantonese is highly regarded and will give you an edge in supporting our diverse customer base.

Benefits

• We offer a structured, supportive environment where your performance is recognized.
• You’ll be part of a team that values continuous improvement and provides the tools you need to hit your recovery targets and grow your career in financial service.