[Hiring] Client Sales Manager @Vodafone

Role Description

Our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

What you’ll do:

• Build a strong understanding of your customers, their industries, priorities and challenges to develop tailored account strategies and business plans.
• Develop and deliver account and sales strategies that support revenue, margin, retention and growth objectives.
• Identify opportunities across mobile, voice, SD-WAN, UCaaS, CCaaS, cloud, hosting and IoT solutions.
• Use customer insight, commercial understanding and available data to make informed decisions and recommend the most appropriate course of action.
• Build trusted relationships with customers, acting as a strategic partner and connecting them with the right expertise from across VodafoneThree.
• Deliver a high quality, end-to-end customer experience, taking ownership of issues and working collaboratively to resolve them.
• Support improvements in customer advocacy and NPS through strong relationship management and consistent service.
• Develop appropriate contingency plans to respond to internal or external factors that could impact revenue, cost, margin or the customer experience.
• Work collaboratively with colleagues across sales, commercial, product, technology and service teams to deliver the best outcomes for customers.
• Share knowledge, experience and best practice with colleagues, providing informal guidance and support to others where appropriate.

Qualifications

• Experience working in complex, solution led sales, account management or a related commercial environment.
• Knowledge of some of the following areas: mobile, voice, SD-WAN, UCaaS, CCaaS, cloud, hosting and IoT.
• Experience developing and delivering commercial or account strategies that have supported business growth.
• Strong commercial awareness, including an understanding of revenue, margin, retention and customer value.
• The ability to understand complex customer requirements and translate them into clear, practical solutions.
• Strong communication and relationship-building skills, with the ability to work effectively with a wide range of customers, stakeholders and colleagues.
• Confidence using insight and information to make balanced decisions.
• A collaborative approach, recognising how individual contributions support wider team and business outcomes.
• The ability to adapt your approach as customer needs, market conditions and business priorities evolve.
• Experience within telecommunications or technology would be valuable, but we’re also interested in transferable experience from other complex, solution led environments.

Requirements

• Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them.
• We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
• If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role.

Benefits

• Great pay and bonuses.
• Up to 28 days off plus bank holidays.
• Paid time for charity work.
• Personalised benefits for you and your family, like discounts, vouchers, a pension plan and loads more.
• Amazing learning tools and top-notch parental leave policies.

Company Description

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).