[Hiring] Client Care Coordinator Sales @Lauth Investigations International Inc

Role Description

We are a mission-driven investigations and recovery firm specializing in returning unclaimed assets to rightful owners across North America. We reconnect families and individuals with long-lost funds—money that can support education, housing, or a new beginning.

This is a high-volume, sales-driven role that requires a unique blend of "hustle" and "education." You aren't just selling a service; you are educating skeptical individuals on the reality of unclaimed property laws and the legitimacy of their own assets.

As a Client Care Specialist, you are the first point of contact for people who often believe our service is "too good to be true." Your job is to pivot from a cold outreach to an educational deep-dive, helping potential clients understand the legal framework of asset recovery.

The "Educator" Mindset:

• Overcome Obstacles: Handle "no's" and questions about legitimacy with professional poise.
• Explain the System: We will provide full training on the U.S. Unclaimed Funds process, the Better Business Bureau (BBB), and state regulations.
• Lead with Facts: Use our Better Business Bureau (BBB) rating and legal documentation to educate the public on why we are a trusted partner in their recovery.

Key Responsibilities

• Strategic Outreach: Initiate outreach via phone, email, text, or mail to qualify and capture leads.
• Client Education: Clearly explain the unclaimed property recovery process, our service structure, and why these assets exist in the first place.
• Document Guidance: Guide clients through the technicalities of completing and submitting required legal agreements.
• Follow-up Excellence: Maintain a consistent, relentless communication loop to move prospects from "skeptical" to "signed."
• CRM Management: Log all activity and insights accurately in Salesforce.

Qualifications

• Sales DNA: Experience in sales, collections, or results-driven client support where you are comfortable with commission-heavy structures.
• Grit & Resilience: A proven ability to overcome frequent rejection and the persistence to educate a client until they understand the value.
• Trust-Building Skills: The ability to sound authoritative yet empathetic over the phone.
• Technical Setup: High-speed internet, a personal laptop, and a quiet, professional home workspace.
• Hours: Total commitment to working U.S. Eastern Time business hours.

Compensation

• Base Pay of $600 monthly plus incentives for each completed and qualifying Claimant Agreement.