[Hiring] Bilingual Strategic Account Manager @Block

Role Description

Square's Strategic Account Management organization is seeking an experienced sales professional to drive growth and retention of Mid-Market accounts within our Services vertical. This team partners with some of Square's most dynamic services-vertical sellers — diverse businesses spanning sports & entertainment, health & beauty, home services, and professional services. In this role, you'll serve as a trusted advisor to services business owners and operators, helping them evaluate their tech stack and scale using Square's ecosystem.

• Own and maintain relationships across a portfolio of ~175 mid-market services sellers, driving account expansion, retention, and satisfaction.
• Consult with business owners and operators to uncover opportunities across payments, business management, and banking tools in English and Spanish.
• Retain and grow portfolio through use-case expansion, cross-sell opportunities, and customized seller onboarding experiences.
• Identify opportunities for technical Square solutions to address existing customer needs; project manage execution in collaboration with cross-functional teams.
• Act as the voice of the customer, advocating for mid-market services seller needs with Product, Engineering, and Operations teams.
• Negotiate contracts for use-case expansion and retention of your sellers.
• Deliver white-glove client service, ensuring resolution of seller issues.
• Inform operations and program design for this segment at scale.

Qualifications

• 5+ years of experience in account management or sales, ideally within SaaS, payments, or business management software.
• Full proficiency in Spanish.
• Proven success growing and retaining a book of business.
• Consistent over-performance on key metrics and revenue targets.
• Strong discovery and consultative selling skills.
• Experience in the services industry (sports & entertainment, health & beauty, home services, and professional services) preferred, but not required.
• Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions.
• Demonstrated success retaining and expanding strategic accounts.
• Experience negotiating contracts and pricing with senior stakeholders.
• Exceptional written and verbal communication skills.
• Creative, strategic problem-solver who thrives in ambiguous environments.
• Growth mindset, empathetic collaborator, and positive team player.

Requirements

• Pay Transparency: Block takes a market-based approach to pay, and pay may vary depending on your location.
• U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area:
• Zone A: ($135,200 - $202,800)
• Zone B: ($125,800 - $188,600)
• Zone C: ($119,000 - $178,400)
• Zone D: ($108,200 - $162,200)

Benefits

• Remote work.
• Medical insurance.
• Flexible time off.
• Retirement savings plans.
• Modern family planning.

Company Description

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people:

• Square makes commerce and financial services accessible to sellers.
• Cash App is the easy way to spend, send, and store money.
• Afterpay is transforming the way customers manage their spending over time.
• TIDAL is a music platform that empowers artists to thrive as entrepreneurs.
• Bitkey is a simple self-custody wallet built for bitcoin.
• Proto is a suite of bitcoin mining products and services.