[Hiring] Bilingual Insurance Agent, Inbound Sales @Polly - Insurance

Role Description

As a Sales Center Agent here at Polly, you will analyze, advise, and sell personal lines insurance policies to customers by:

• Handling an average of 150 inbound leads per month with motivated real-time car buyers (no cold calling)
• Navigating through multiple carrier systems while preparing & cross-selling personalized quotes
• Providing expert advice and recommendations to our customers and clients
• Closing sales at a strong conversion rate from your high inbound lead flow
• Fostering an unmatched customer experience at every touchpoint

The Polly Sales Center is operational 9:00am – 8:00pm (EST); Monday – Friday and 10-7 on Saturdays. New Agent Schedule is 11am-8pm ET, 4 days/week and every Saturday 10am-7pm ET. Schedules will be assigned based on business needs and commence upon completion of full-time training.

During training, you’re expected to work full-time and be logged in during training hours. You will work 8 hours a day (40 hours a week) and your training will consist of a mix of live sessions and independent time. Group training hours alternate weekly for 4 weeks and consist of:

• 2 weeks of a Monday – Friday 10am-7pm ET schedule
• 2 weeks of a Tuesday-Saturday 10am-7pm ET schedule

Once training is complete, you will transition to your full-time New Agent Schedule listed above.

Qualifications

• A valid Property and Casualty insurance license
• Bilingual required
• 1+ year(s) of experience selling auto & home insurance in a call center
• Experience selling multiple carriers and multiple state coverages
• Persuasive; persistent and confident in closing a sale in a fast-paced setting
• Excellent communication, organization, and multi-tasking skills
• Self-initiative to continuously follow up with warm leads to drive deals to completion
• Dedicated, distraction-free home workspace
• Maintain availability during assigned work hours to meet call volume and service expectations
• Adhere to assigned schedules, including evenings and Saturdays, based on business coverage needs
• Meet established productivity, quality, and performance standards
• Navigate multiple computer systems simultaneously while actively engaged with customers
• All computer equipment is provided. You must be able to maintain department work at home (W@H) requirements which include a professional workspace/room with a dedicated desk
• Reliable high-speed internet with wired connection (cable, fiber or DS) from a major ISP with a minimum of 25 Mbps download and 10 Mbps upload are required; 50 Mbps of download / 25 Mbps upload (or higher) are recommended
• Experience with AMS360, PL Rater, and/or other rating tools preferred

Benefits

• Medical, dental and vision insurance
• HSA, FSA, Dependent Care FSA and Commuter pre-tax benefit
• 3 Weeks PTO Allowance
• Paid Parental leave + baby cash
• Generous holiday time
• Matching 401(k) contributions
• Life & disability Insurance
• Work from home

Company Description

Polly delivers unexpected value by embedding insurance into life's biggest purchases. As the leading embedded automotive insurance marketplace, Polly seamlessly integrates coverage options from 40+ insurance carriers into the automotive buying experience at thousands of dealerships across the country, delivering savings to consumers when they need it most. With more than $11 billion in coverage placed, shoppers trust Polly for instant quotes, immediate coverage, and expert live agents. Experience the unexpected value of embedded auto insurance at Polly.co.