[Hiring] Bilingual Representative, Customer Experience @Santander

Role Description

The Representative, Customer Experience provides administrative and/or operational support and services for the Customer Excellence team.

• Supports the Customer Excellence function through the coordination of meetings, meeting minutes, and the observation of potential opportunities.
• Assists in the development and maintenance of documentation, reports, process flow diagrams, presentations, and training materials.
• Conducts research and shares findings with the Customer Excellence team.
• Assists in the assessments of unit exposures using clearly defined and routine protocol; identifies and communicates potential impact.
• Assists in the organization of material submissions and reports.
• Assists with administrative duties including processing, scanning, copying, and other administration functions.
• Supports other special projects and assignments as needed.

Qualifications

• Bachelor's Degree or equivalent work experience - Preferred.
• 0+ Years Customer Service experience - Preferred.
• Bilingual Spanish - Preferred.
• Basic computer and data entry skills.
• Strong organizational and prioritizing skills.
• Strong analytical and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to adhere to policies, procedures, and instructions of management.
• Ability to work independently as well as part of a team to meet common objectives.
• Ability to respond to internal and external requests as needed.
• Ability to support multiple teams simultaneously.
• Ability to function as a team player.
• Ability to change direction as project demand dictates.

Requirements

• No Certifications listed for this job.

Benefits

• Base Pay Range: Minimum: $30,750.00 USD, Maximum: $50,000.00 USD.
• Fair and competitive rewards package that reflects the impact you create and the value you deliver.
• Benefits designed to support you, your family, and your well-being, now and into the future.

Working Conditions

• Frequent minimal physical effort such as sitting, standing, and walking is required for this role.
• Depending on location, occasional moving and lifting light equipment and/or furniture may be required.