[Hiring] Automotive Sales Support & Lead Qualification Specialist @D2B

Role Description

The Automotive Sales Support & Lead Qualification Specialist will manage inbound leads and help move prospective buyers through the vehicle enquiry process. This includes:

• Understanding what each customer is looking for.
• Sharing relevant vehicle information.
• Following up to progress the opportunity.
• Managing the full sales cycle at times.
• Qualifying leads and arranging appointments for owners when they are in New Zealand.

Qualifications

• Previous experience in the automotive sector is essential.
• Experience in a dealership sales support, Japanese car importing, or similar role is strongly preferred.

Requirements

• Answer inbound calls and respond to customer enquiries promptly and professionally.
• Understand each customer’s vehicle preferences, budget, timing, and requirements.
• Qualify leads and record relevant information accurately.
• Match prospective buyers with suitable vehicles or auction opportunities.
• Send customers relevant vehicle details, listings, photographs, and other approved information.
• Follow up enquiries and keep customers informed as the process progresses.
• Guide customers through the vehicle enquiry and purchase process.
• Explain available vehicle information and the steps involved in purchasing or importing.
• Respond to routine questions and refer technical or specialist queries to the owners.
• Maintain regular, helpful follow-up with prospective customers.
• Support the full sales cycle when assigned, from initial enquiry through to sale.
• Work within approved pricing, terms, and sales procedures.
• Identify leads that are ready to speak with an owner.
• Coordinate and book customer appointments when the owners are in New Zealand.
• Confirm appointment details with both customers and owners.
• Keep track of appointments, follow-up actions, and customer outcomes.
• Maintain accurate lead and customer records in the company’s chosen system.
• Record calls, customer requirements, vehicle interests, and agreed next steps.
• Keep lead statuses and follow-up tasks up to date.
• Ensure no qualified enquiry is missed or left without an agreed next action.
• Provide regular updates to the owners on lead activity and sales progress.

Benefits

• Salary: Php 45,000 - 60,000 (Negotiable)
• Working Hours: Availability during New Zealand business hours required
• Employment Arrangement: Independent Contractor Arrangement
• Holidays: TBC