[Hiring] Senior Specialist, Renewals @Hack The Box

Role Description

Ready to embark on the quest of joining Hack The Box? At the end of this thrilling journey, you'll become a proud member of Hack The Box, with the ultimate mission to help redefine cybersecurity expertise. Get ready for an exciting adventure into the world of cybersecurity!

✨ The core mission of the Renewals Specialist, APAC:

• Responsible for renewing, up-selling, and optimizing license subscription contracts across a diverse portfolio of customers in the APAC region.
• Ensure seamless contract continuation by negotiating favorable terms, demonstrating platform value, and overcoming objections.
• Build key relationships with budget holders, contracting departments, and regional partners/resellers.
• Deliver the renewal process end-to-end.
• Identify HTB platform usage trends and leverage data to generate meaningful proposals upon renewal of subscriptions.

🏢 Location & Work Mode:

• Location: Philippines
• Fully remote, Full-time role
• Employment managed through Deel, our Employer of Record (EOR) provider.

🍺 The fellowship you’ll be joining:

• Reporting to the Head of Renewals, part of the Customer department and the Renewals team.
• Collaborate closely with multiple internal stakeholders globally (Customer Success Managers, Account Executives, Solution Engineers, Business Operations, Sales Ops, Legal, Finance).
• Clear communication, high organizational skills, a proactive mindset, and teamwork are essential.

⚔️ Technology tools & weapons you’ll be using:

• Hubspot
• ChurnZero
• Pandadoc
• Jira
• Slack

🚀 The adventures that await you after becoming Renewals Specialist, APAC at Hack The Box:

• Own the renewal process for a diverse portfolio of HTB customers across the APAC region.
• Take care of all administrative duties relating to renewals, including researching customer contracts and purchasing history.
• Guide the customer through the renewal cycle and track Purchase Orders and payments.
• Build effective relationships with commercial contacts within our client base.
• Engage directly with customers to propose the value proposition of HTB’s products.
• Collaborate effectively with different internal stakeholders across multiple global time zones.
• Forecast and track account-based metrics (e.g., probability of renewal deal to close).
• Regularly update and utilize internal systems (Hubspot and ChurnZero).
• Develop deep expertise and understanding of Hack The Box products.

Qualifications

• 4+ years of experience in contract renewals, account management, or B2B SaaS sales.
• Experience managing full commercial cycles and negotiating multi-year agreements.
• Strong financial acumen and process management.
• Self-starter with a positive attitude and strong work ethic.
• Excellent interpersonal and problem-solving skills.
• Comfortable working to strict deadlines in a remote environment.
• Experience using CRM and Customer Success tools (Hubspot, ChurnZero, or Salesforce) is considered a strong asset.

Company Description

Hack The Box is the leading cyber readiness platform for the agentic era, battle-testing and upskilling both humans and AI agents to enhance organizational cyber resilience. Trusted by the Fortune 500, government agencies, and MSSPs, the platform delivers threat-informed learning paths consisting of real-world scenarios in gamified labs and live-fire simulations that build and validate offensive and defensive cyber capabilities.

• With a loyal community of more than 4 million members and 800+ enterprise customers.
• Headquartered in the UK, with additional offices in the US, Australia, and Greece.