[Hiring] Associate Renewals Manager @Workiva Inc.

Role Description

The Associate Renewals Manager works directly with existing Workiva customers while building a book of business. The Associate Renewals Manager will focus on renewing subscriptions and services on-time while providing the highest level of customer service throughout the entire quote-to-cash cycle. You will bring effective time management skills to the role, and a growth attitude as you obtain mastery of coordinating, defining, and executing renewal strategies and messaging. You will build relationships with Sales, Accounting, Legal, and Customer Success in managing subscriptions and supporting Workiva’s renewal strategy and process.

What You’ll Do

• Support existing programs to maximize company revenue and resolve customer-related contract issues.
• Be a point of contact with Account Managers to proactively coordinate subscription opportunities and/or resolve issues that may hinder them from maintaining a relationship with Workiva.
• Uncover accounts that may be at risk and develop plans to mitigate and bring them to closure.
• Use the facts found in the needs analysis phase to present a compelling demonstration of the Workiva suite of products and services to create a customer belief that they must have Workiva products.
• Naturally lead the renewal sales process to a close by understanding the competitive landscape and demonstrating Workiva's superior value proposition.
• Review and validate installed base reports.
• Collaborate with internal teams to gather information to pursue accounts for renewal.
• Maintain strong customer relationships to help grow the business.
• Update customer relationship management tools regularly and in a timely manner.
• Provide consistent and accurate forward-looking information through pipeline analysis.
• Plan and execute sales strategy with purposeful action to complete the sale and optimize profits.
• Prioritize selling activities and follow through in a timely fashion.
• Communicate regularly with a base of accounts that have the potential to increase subscriptions or XBRL services.

Qualifications

• High school/secondary school education.
• 1 year of related experience in SaaS sales or renewals.

Requirements

• Associate’s degree (preferred).
• Basic knowledge of accounting.
• Basic knowledge of Software as a Service business model.
• Ability to work from home and be self-directed; scheduling own appointments.
• Excellent time management and territory management skills.
• Force Management training is a plus.

Travel Requirements & Working Conditions

• Up to 10% travel for internal meetings and trainings.
• Reliable internet access for any period of time working remotely, not in a Workiva office.

Benefits

• On Target Earnings (OTE) range in the US: 76,000.00 - 115,000.00 USD Annual.
• Eligible for commission based on sales performance.
• Restricted Stock Units granted at time of hire.
• 401(k) match and comprehensive employee benefits package.