[Hiring] Agency Activation Coordinator @Porch Group

Role Description

The Agency Activation Coordinator is a high-volume, outbound-focused role dedicated to re-engaging dormant and low-producing branches of National Accounts in HOA/Porch's book of business. This role sits apart from relationship management functions that focus on high-producing or newly graduated agents — its sole mandate is reawakening activity among agents who have gone quiet or never ramped up. Success depends on volume, persistence, and creative, agent-specific outreach.

• Place a high volume of daily outbound calls to dormant and low-producing agents, following defined dialing and productivity targets.
• Identify and prioritize dormant and low-producing agents from assigned lists/segments based on prior production history and reactivation potential.
• Re-introduce agents to current products, incentives, campaigns, and support resources that may re-ignite their interest in writing business.
• Uncover the reasons behind an agent's drop-off or stagnation (e.g., service issues, competing carrier relationships, lack of awareness) and document findings for follow-up or escalation.
• Execute structured, repeatable outreach cadences/scripts while adapting tone and approach to the individual agent.
• Lead agent webinars for large groups covering product updates and announcements, with follow-up calls to attendees to drive activation.
• Log every call attempt, outcome, and agent response accurately and promptly in the CRM/dialer platform.
• Meet or exceed daily/weekly KPIs for call volume, contact rate, and successful reactivations (e.g., first quote or bound policy after outreach).
• Escalate agents who show renewed production momentum to the appropriate Agency Relationship Manager or Agency Development and Success Specialist for deeper relationship management.
• Escalate agents with service, appointment, or compliance issues to the appropriate internal team.
• Provide feedback to leadership on recurring objections, trends, or barriers observed across dormant/low-producing agent segments to help refine reactivation strategy and messaging.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree a plus but not required.
• Property and Casualty (P&C) insurance license preferred but not required.
• 1+ years of experience in high-volume outbound calling, telesales, collections, or a similar dial-heavy environment; insurance or financial services experience a plus but not required.
• Demonstrated resilience and comfort with high call volumes, overcoming objections and apathy, and repetitive outreach cadences.
• Strong verbal communication skills in English, with the ability to build quick rapport over the phone.
• Comfort using CRM, dialer, or call-center software; ability to accurately log activity in real time.
• Creative, persistent approach to outreach — willing to try multiple angles/channels to re-engage a non-responsive contact.
• Basic understanding of, or willingness to learn, independent-agent insurance distribution and how agents produce business.
• Ability to work assigned shift hours aligned with U.S. business hours.
• Experience working with global and/or US based business teams.
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.

Benefits

• Monthly Salary: COP 2,890,000.00 to COP 3,570,000.00