[Hiring] Account Specialist @Axalta

Role Description

The Account Specialist, Automotive Refinish is responsible for maintaining strong customer satisfaction and long-term retention of Axalta’s customers within a market. As a member of the regional sales team, the Account Specialist will partner with our coatings customers to foster their long-term success by ensuring that all elements of the business agreement are delivered. The Account Specialist works with a high sense of urgency and demonstrates ownership, commitment, and accountability to Regional and Axalta goals.

Work Location: This fully remote role requires a local presence in TX, preferably San Antonio, to allow for onsite visits to customer sites and is not eligible for relocation nor sponsorship.

Key Responsibilities

• Acts as primary point of contact for identified customers and builds strong, collaborative relationships.
• Understands key elements of the business agreement with each customer.
• Develops and executes account plans capturing the product, color, and services needs of the customer.
• Understands and accurately communicates the values and benefits of Axalta product, color, and services.
• Understands and engages the appropriate resources to meet the unique needs of each customer.
• Maintains an organized communication approach with a regular customer call schedule and clearly documents customer interactions in SalesForce (SFDC).
• Follows up on issues in a timely manner and identifies and advises on process improvements to alleviate roadblocks facing the customer.
• Effectively prioritizes tasks and contributes to regional team’s expected results for revenue, profitability, customer retention, and distributor management with a high sense of urgency.
• Provides support on standard operating procedures (SOP’s) and ensures customer is aware of education and support available through Axalta Training Classes and Local Performance Groups.
• Leads paint conversion efforts and solicits distribution resources to support the customer.
• Maintains accurate account information and contact data in SalesForce (SFDC).
• Utilizes appropriate technological resources (SharePoint, Salesforce, MSOffice, etc.) to further individual productivity and enhance communication with co-workers and customers.

Requirements

• An experienced sales professional with Automotive Refinish background and a strong track of successful customer support.
• Bachelor’s degree and/or at least 3-5 years of Automotive Refinish industry experience.
• Strong knowledge of the collision repair, commercial transportation, and industrial business environment as well as distribution fundamentals.
• Working knowledge of Axalta’s core product lines and repair shop business fundamentals.
• Ability to identify customer needs and respond quickly to effectively resolve problems using a collaborative approach.
• Self-disciplined and able to perform effectively in unstructured and autonomous conditions.
• Presents oneself in a professional manner throughout all levels of the organization and considers how actions will affect customers.
• Strong team player and actively seeks opportunities to support territory activities and meet customer needs.
• Demonstrates effective written and oral communication skills.
• Competent computer skills, proficient with MS Office (Word, Excel, PowerPoint).
• Must be willing and able to travel up to 50% of the time.
• Valid Driver’s License required.

Benefits

• Health insurance.
• Paid time off.