[Hiring] Account Manager II @Arrow Electronics

Role Description

Manages between 100-200 mid and mass market accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts.

• Handles renewals, relationship development, and upsells, leveraging solutions, services, and new offerings.
• Supports assigned client base and responds timely to customer inquiries and promptly follows up on customer-related issues.
• Proactively consults and provides renewal and growth quotes to customers to understand their requirements and ensures orders are properly processed.
• Responsible for meeting/exceeding assigned renewal rate and growth targets.
• Tracks at risk, non-renewal, pending, and lost renewals including reasons for cancellation.
• Clearly understands all product offerings, subscription, and renewal licensing models.
• Creates selling opportunities within assigned customers through a sales plan and process.
• Develops an understanding of the customer’s needs and decision-making hierarchy to proactively assess, clarify, and validate customer needs on an ongoing basis.
• Conducts calls to develop new revenue streams with existing customers by using cases and ability to communicate solution values of products and services.
• Executes on solutions selling through knowledge offerings.
• Grows profit and maximizes margins by selling value-added, long-term solutions.
• Collaborates with Sales, Marketing, Channel, and Technical teams to share, develop, and build global market intelligence including information related to customers, market trends, supply and demand.
• Conducts quarterly business review visits with at least 75% of accounts in their renewal year.

Qualifications

• Typically requires a 4 year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.
• Microsoft Suite experience required (strong Excel experience).
• Experience with Salesforce and selling software strongly preferred.
• Experience with cross selling/upselling and renewals required.

Requirements

• This position is a 70/30 split, the commission is included in the compensation posted.
• Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership.
• Travel required 50% of the time.

Benefits

• Medical, Dental, Vision Insurance.
• 401k, With Matching Contributions.
• Short-Term/Long-Term Disability Insurance.
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options.
• Paid Time Off (including sick, holiday, vacation, etc.).
• Tuition Reimbursement.
• Growth Opportunities.
• And more!