[Hiring] Account Manager @The Refinery

Role Description

We are seeking an Account Manager to help bring creative campaigns to life through strong client communication, thoughtful project management, and collaboration across teams. This role is ideal for someone organized, proactive, and comfortable managing multiple projects, with an eye for creative detail and an interest in building strong client relationships.

Responsibilities

• Creative Services & Project Management
  • Manage day-to-day project coordination, including setup, scheduling, timelines, and tracking across project management systems (Google Drive, server, Airtable).
  • Serve as a partner Account Lead on small and high profile projects alongside a Senior Account Executive, coordinating creative reviews, and stepping in as point of contact for internal and client communication as needed.
  • Translate client feedback into clear, actionable direction for creative teams.
  • Partner with Creative Leads to prepare comp and concept presentations and decks for internal and client review.
  • Apply client-specific brand guidelines and QC standards, ensuring creative and final deliverables meet expectations.
  • Coordinate finishing workflows, asset gathering, client portal uploads, and project close-out, including archiving and updating internal project trackers.
  • Monitor project progress, flag potential issues, and coordinate with Schedulers, Photo, Production, Finishing, and other teams to keep work on track.
• Team & Resource Management
  • Support creative scheduling and resourcing, including freelancer coordination, availability tracking, and workload planning.
  • Collaborate with Digital, Social, Creative, Production, and other teams to ensure smooth communication and asset handoffs.
  • Step in for team members during planned absences, helping manage client communication, attend external meetings, and ensure seamless project handoffs.
• Client Relationships & Collaboration
  • Participate in client meetings and presentations alongside senior team members.
  • Keep Account and Creative Leads informed of project status, next steps, and challenges.
  • Contribute to team culture and process improvements that support collaboration and efficiency.

Qualifications

• Must have at least 3+ years of creative agency experience.
• Experience in account management, project coordination, or a related role.
• A professional and collaborative demeanor.
• Ability to work Pacific coast hours.

Requirements

• Salary Range: $73,000 - $95,000.
• The rate offered will depend on qualifications, years of relevant experience, and skillset. If your requirements fall outside the stated pay range, we still encourage you to apply.

Benefits

• Fully-Remote Agency.
• Paid Vacation and Sick Leave.
• 401K.
• Dental, Vision, and Medical.
• Life Insurance and AD&D Coverage.
• Assistance with Ongoing Education and Professional Development.
• Employee Referral Incentive Program.
• Wellness Program with Lifestyle Reimbursement Options.
• Flexible Spending Account (FSA) for Healthcare Expenses.
• Dependent Care Flexible Spending Account (DCFSA).
• Access to Co-working Space Memberships.
• Participation in Employee-Led Resource Groups.
• Volunteer Time Off.
• Mileage Reimbursement for Work-Related Travel.