[Hiring] Account Manager II @Digi International

Role Description

We are expanding our inside sales team with an Inside Sales Representative (ISR) to drive revenue growth across an assigned territory and strengthen our go-to-market execution. This is a sales-focused role built for someone who thrives on building pipeline, closing run-rate deals, and developing lasting relationships with customers and channel partners. The ideal candidate brings inside sales fundamentals — outreach discipline, deal velocity, and pipeline ownership — paired with enough customer success instinct to protect the base while growing it.

Position is Remote US (MUST be in the Continental US to be considered)

What You Will Do

• Territory Sales & Pipeline Ownership: Own the run-rate of your territory — identifying, qualifying, and closing mid-market opportunities through Digi's 2-tier channel. Manage the full sales cycle from lead to close, maintain accurate opportunity data in NetSuite, and ensure deals have clear next steps and current activity notes at all times.
• Lead Follow-Up & New Business Development: Respond to inbound and outbound leads within 72 business hours, qualify opportunities using defined criteria, and build early-stage pipeline through consistent outreach and research. Partner with the Regional Sales Manager (RSM) to ensure leads are progressed appropriately and handed off or closed efficiently.
• Field Sales Support & Deal Acceleration: Support the RSM on larger opportunities by managing internal mechanics — generating quotes, coordinating with distributors and channel partners, and tracking deal progress. This frees the RSM to focus on enterprise accounts while you own the transactional motion.
• Account Expansion & Installed Base Farming: Actively mine the existing install base to identify upsell, cross-sell, and seat expansion opportunities. Coordinate with channel partners to ensure customers are engaged and aware of the full Digi solution set.
• Renewal Support & Retention Awareness: Support proactive renewal conversations within your territory — engaging customers ahead of contract expiration, flagging at-risk accounts, and partnering with the Customer Success team to ensure a seamless renewal experience. Pipeline hygiene and forecast accuracy extend to the renewal book as well as new business.
• Tools Proficiency: Leverage NetSuite and other internal systems to manage opportunities, create quotes, and maintain high-quality customer data. Adoption of AI-powered tools to improve workflow efficiency and uncover insights is encouraged.

Qualifications

• 2–5 years of experience in inside sales, business development, account management, or sales support — preferably in a technology or subscription-based business.
• Proven ability to manage a territory, build pipeline, and close deals in a fast-paced environment.
• Strong communication and relationship-building skills with a results-oriented mindset.
• Comfortable working through a 2-tier channel model (distributor and reseller).
• Ability to manage multiple priorities, deadlines, and stakeholders with precision.
• Comfort working cross-functionally with Field Sales, Marketing, Operations, and Customer Support teams.

Requirements

• Proficiency with CRM systems (NetSuite experience strongly preferred).

Benefits

• Distinctive Total Rewards package including a short-term incentive program, new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment.
• Competitive medical, health & wellbeing, and compensation offerings.
• Anticipated total compensation range for this position is $67,000 – $101,000, which is salary plus commission.