[Hiring] Account Manager, Client Services @UnitedHealth Group

Role Description

The Account Manager, Client Services - Directed Spend Payer – Remote plays a key role within the Optum Financial Payer Strategy & Management team. This position supports Senior Account Managers in delivering exceptional client service, driving client satisfaction, and ensuring operational excellence through proactive service management, issue resolution, and data-driven insights.

• Partner cross-functionally to identify, escalate, and resolve issues impacting clients, members, and Optum Financial.
• Support day-to-day operations within the Payer Strategy & Management team to drive efficiency, accountability, and service excellence.
• Analyze data and performance reports to identify trends, provide insights, and make recommendations aligned with client strategic objectives.
• Track and manage open items to ensure timely resolution and clear communication with stakeholders.
• Identify potential risks and proactively communicate concerns to support effective client relationship management.
• Develop and maintain documentation, job aids, and process resources to support knowledge sharing and operational consistency.
• Contribute to continuous improvement initiatives that enhance client experience and team effectiveness.

Qualifications

• 2+ years of Account Management experience within the healthcare Payer space.
• 2+ years of experience in (Medicare and Medicaid) financial services.
• Experience analyzing data and translating findings into Payer-focused insight.
• Experience using data to identify program opportunities and make actionable recommendations for improvements.
• Ability to travel up to 10% – 15% when required.

Requirements

• Experience leveraging AI-enabled tools (e.g., Microsoft Copilot, generative AI platforms, automation solutions) to improve productivity, enhance analysis, and streamline workflows.
• Demonstrated solid written and verbal communication skills with the ability to engage effectively across all levels of an organization.
• Demonstrated ownership, accountability, and follow-through.
• Demonstrated commitment to continuous learning, professional development, and process improvement.
• Demonstrated solid critical thinking, problem-solving, and decision-making skills.
• Demonstrated ability to navigate ambiguity and adapt in a fast-paced environment.
• Demonstrated effective time management and prioritization skills, with the ability to manage competing demands.
• Demonstrated to be detail-oriented with strong analytical capabilities.
• Demonstrated to be a collaborative team player who is also self-motivated and capable of working independently.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).