[Hiring] Account Manager - Cloud Communications @Proximus

Role Description

To further reinforce our market development activities with Cloud Communication providers (CPaaS, UCaaS, conferencing and contact centers), we are looking for a Sales Executive to be based in the US. The candidate will focus on selling our Cloud Communication solutions.

• Promote and sell BICS’ Cloud Communication solutions to create BICS’ leading position in the market as the preferred provider of Cloud Communication Services.
• Help prepare and provide commercial proposals that convince customers to choose BICS services and solutions to achieve their business goals, in support of the Sales Executive team.
• Provide pre-sales consultancy throughout the sales process.
• Responsible for further developing BICS’ footprint in the Cloud Communication vertical and for ongoing account development of your assigned portfolio of customers.
• Responsible for managing the day-to-day activities within your assigned accounts and for developing interaction and relationships at all levels within the customer organization.
• Help coordinate the end-to-end implementation of customers from contract signing to full service deployment.
• Collaborate with Product management, Sales Operations, Service delivery, and marketing teams based in BICS HQ.
• Accountable to support the customer for all issues in the domain of finance (billing, collection, and dispute resolution), service fulfillment (dimensioning and configuration of the physical interconnection), legal (contracts), and administration towards your assigned portfolio.
• Act as the customer advocate for all internal issues.
• This position may include up to 40% of travelling.

Qualifications

• Bachelor or master’s degree.
• Minimum experience of 3 to 5 years in a business or sales function.
• Experience with Voice & Cloud Communications (DID, Toll Free, Virtual local telephony) is strongly desired.
• Knowledge of Messaging and Wireless data is also an advantage.
• Experience in managing key customer relationships, executing major negotiations, and closing major opportunities is a requirement.
• Ability to multi-task across multiple projects and internal stakeholders in a Global organization.
• Strong background in customer management or customer support with extensive industry experience is a must-have.
• Excellent project management & oral and written communication skills; written and spoken English is essential. Spanish is a strong asset value.
• Highly motivated, ready to travel, and can work independently.
• Mastery of MS Office, MS Outlook, and Salesforce.com are required.
• Legal eligibility to work in the US.

Benefits

• Global & Inclusive: Work with diverse teams across 100+ countries, in a truly international and connected environment.
• Ownership & Trust: Take initiative, make decisions and own your impact with real autonomy.
• Innovation with Purpose: Contribute to meaningful solutions in global connectivity, combining technology, platforms, and expertise across Proximus Global.
• Growth Mindset: Continuously learn, challenge the status quo, and grow across our global organization.