[Hiring] Account Manager I-III @MedImpact Healthcare Systems, Inc.

Role Description

This position is responsible for leading and managing all operational aspects of servicing and retaining clients. It also involves managing the transition of new business into MedImpact effectively, accurately, and timely.

• Ensures consistent customer satisfaction during the life cycle of the client from Conception, Implementation, Business Relationship Management, and Renewal.
• Accountable for ensuring consistent customer satisfaction, delivering successful projects, building and maintaining solid business relationships, and executing the delivery of additional revenue to MedImpact.
• Ensures products, services, and project deliverables are consistent with client service agreements.
• Works on complex assignments requiring considerable judgment and initiative in resolving problems and making recommendations.
• Acts independently to determine methods and procedures on new assignments and may provide guidance to other support personnel.

What You Get To Do

• Develops, builds, and maintains solid client business relationships.
• Ensures appropriate levels of service and operational support to assigned clients.
• Proactively maintains and improves service performance levels.
• Leads members of the core client team in successfully meeting client needs.
• Adheres to strict procedural and quality standards.
• Leads the implementation process for onboarding new business.
• Utilizes project management skills to track milestones and deliverables.
• Effectively educates the client to MedImpact systems and processes.
• Manages the client and consultant in compliance with the client service agreement.
• Partners with multiple business units to ensure accuracy of claims adjudication setups.
• Analyzes claims results and identifies discrepancies.
• Takes accountability for expeditious resolution of adjudication configuration issues.
• Completes special projects as assigned.
• Provides regular feedback to management regarding client requirement status.
• Proactively identifies and recommends solutions for client and operational improvements.

Qualifications

• Level I: Bachelor's degree or equivalent combination of education and experience; minimum of two (2) years of account management or related client/customer service experience in a healthcare setting; minimum of one (1) plus years’ experience with Project Management or Project Coordination.
• Level II: Bachelor's degree; minimum of four (4) years of account management or related client services experience; at least four (4) plus years’ experience with Project Management or Project Coordination.
• Level III: Bachelor's degree; minimum of six (6) years of account management or related client services experience; at least six (6) plus years’ experience with Project Management or Project Coordination.
• Must be familiar with healthcare related state and government regulations such as Medicaid, CMS, etc.

Requirements

• Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook.
• Intermediate to advanced knowledge in Visio.
• Experience as a user of multiple business software applications is required.
• Pharmacy Technician license or national certification desired.
• Successful completion of MedImpact Internal Certifications required within one (1) year of active employment in role.

Other Skills and Abilities

• Exceptional consultative skills with clients.
• Outstanding numeric, verbal, written, logic, and analytical skills.
• Excellent organization, written and verbal communication skills.
• Good business acumen and understanding of PBM services.
• Good decision-making skills, including expert problem-solving skills.
• Demonstrated ability to positively interact with clients at all levels.
• Accountability for achieving service commitments and delivering results under tight timelines.

Travel

This position requires domestic travel of up to 30% of the time.

Benefits

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus