[Hiring] Account Manager @Thrive

Role Description

As an Account Executive on Thrive’s Velocity team, you will drive revenue growth across a high-volume portfolio of emerging and lower-complexity accounts through proactive outbound outreach, upsell and cross-sell selling, and disciplined pipeline management. This role is ideal for a motivated, early-career sales professional who thrives in a fast-paced environment, enjoys high activity, and is energized by building relationships, uncovering client needs, and closing transactional opportunities. You will partner closely with internal teams to deliver a strong customer experience while helping clients access the right Thrive solutions to support their business goals.

Primary Responsibilities

• Manage and grow a designated portfolio of Velocity accounts through proactive outreach, relationship development, and opportunity identification.
• Generate revenue by driving upsell, cross-sell, and expansion opportunities across Thrive’s solutions and services.
• Conduct a high volume of outbound calls, emails, and follow-up activities to create pipeline and move opportunities forward.
• Qualify client needs, identify buying signals, and align Thrive solutions to customer priorities using a consultative sales approach.
• Own the sales process for transactional opportunities from initial outreach through quote, proposal, and close.
• Maintain accurate account details, activity tracking, pipeline updates, and forecasting within Salesforce and related sales tools.
• Partner effectively with internal stakeholders including service delivery, client success, solutions, and operations to support client needs and close business.
• Monitor account activity, service trends, and customer feedback to identify retention risks and growth opportunities.
• Meet or exceed monthly, quarterly, and annual sales targets tied to bookings, activity, and account growth.
• Build knowledge of Thrive’s services, value proposition, and key market trends to communicate confidently with clients.
• Participate in sales training, coaching, role-play, and enablement activities to strengthen selling capability and accelerate performance.
• Complete required reporting, documentation, and administrative responsibilities with accuracy, timeliness, and professionalism.

Qualifications

• 2+ years of sales, inside sales, business development, account management, or customer-facing revenue experience, preferably in technology, managed services, SaaS, or a related industry.
• Demonstrated ability to manage a high volume of outreach and sales activity while maintaining strong follow-up and organization.
• Experience generating revenue through upsell, cross-sell, renewals support, or transactional selling preferred.
• Strong communication skills with the ability to build rapport, ask thoughtful questions, and clearly articulate value to clients.
• Ability to identify opportunities, qualify needs, and advance deals in a fast-paced, metrics-driven sales environment.
• Comfort using CRM tools such as Salesforce to manage pipeline, activity, and account information with discipline and accuracy.
• Strong time management and organizational skills with the ability to prioritize across multiple accounts and opportunities.
• Collaborative approach with the ability to work cross-functionally and contribute to a strong team environment.
• Curiosity, coachability, and willingness to learn Thrive’s solutions, sales process, and client needs quickly.
• Bachelor’s degree preferred, but not required for candidates with relevant sales experience and a strong track record of performance.

Competencies to be Successful in the Role

• Drive and Energy: Brings a high level of activity, urgency, and enthusiasm to managing accounts and creating opportunities.
• Customer Focus: Builds strong relationships and looks for ways to help clients solve problems and gain value from Thrive’s solutions.
• Sales Curiosity: Asks thoughtful questions, listens well, and uncovers underlying client needs and growth opportunities.
• Communication: Communicates clearly, professionally, and confidently across phone, email, and virtual interactions.
• Resilience: Stays motivated through rejection, setbacks, and changing priorities in a fast-paced sales environment.
• Organization and Discipline: Maintains strong follow-up, pipeline hygiene, and attention to detail across a high volume of activity.
• Coachability: Responds well to feedback, applies learning quickly, and shows a desire to continuously improve.
• Collaboration: Works effectively with internal teams to support clients, solve problems, and move opportunities forward.
• Adaptability: Adjusts quickly to new priorities, tools, messaging, and business needs in a growing organization.
• Ownership: Takes accountability for results, follows through on commitments, and demonstrates pride in doing the job well.