[Hiring] Account Manager @Carnegie Learning

Role Description

The Account Manager is an inside sales position serving as a key member of our collaborative sales team and helps execute sales campaigns by qualifying leads, closing sales, and providing high-quality sales and customer support in small and mid-size districts. The Account Manager develops, grows, and retains strategic, long-term partnerships with new clients. This position works within a select geographic group of clients and prospective clients to promote the Carnegie Learning products/services and represents Carnegie Learning by identifying business opportunities consistent with the company's strategic objectives. The Account Manager also works closely with the Account Executive and colleagues in all departments throughout the company. This position reports to the VP of Account Management.

The assigned territory this position will cover is the Western part of the US (AZ, UT, ID, HI, MT) so must be able to work Mountain and Pacific Standard hours.

An AM's success is measured through:

• Overall territory performance
• Individual revenue/quota targets based on named accounts within a specific territory
• Individual goals as part of the company's annual Make Us Better process
• Assigned accounts, revenue/quota targets, activity metrics, and collaboration with the Account Executive

Qualifications

• Bachelor’s degree in Business preferred
• Two (2) or more years experience in a similar role
• The assigned territory will be Western part of the US (AZ, UT, ID, HI, MT) so must be comfortable working Mountain and Pacific Standard hours
• Excellent oral and written communication and customer service skills through a variety of media and audiences
• SalesForce.com experience preferred
• Must thrive in a fast-paced, results-oriented, and collaborative environment
• Must be able, and willing, to pivot and prioritize tasks depending on territory needs
• Ability to think critically and consider all areas involved when problem-solving, regardless of the size of the problem or issue
• Efficient at time management and setting priorities
• Proficiency with computers and programs, including, but not limited to, Microsoft Office Suite

Requirements

• Qualify opportunities and schedule presentations through discovery calls and product demonstrations
• Achieve weekly, monthly, and yearly metrics relating to customer outreach, new business opportunity generation, presentations scheduled, renewals, and other sales-related targets
• Utilize Salesforce and HighSpot to conduct account research, communication, and quoting
• Develop strong relationships with current customers and continually provide status updates and value adds to ensure renewal
• Attend product training and develop an understanding of all of our product offerings
• Implement and execute sales projects and campaign activities, as needed
• Escalate appropriate issues to a specialist(s) or supervisor(s) when necessary
• Maintain product & system knowledge of SFDC, HighSpot, Oracle, and other sales tools
• Create, organize, schedule, host, and deliver (in some cases) quarterly status and data meetings for all customers
• Communicate with Account Executives and other departments to problem solve, troubleshoot, facilitate, coordinate, and collaborate on sales-related activities
• Perform other duties as assigned or apparent to ensure business and sales success, which may include, but are not limited to:
• Sampling requests
• Quoting/cost proposals
• Narrative proposal development for existing customer upsells and new business over 100K
• Coordination of sales presentations and/or training with Sales Enablement, Customer Success, or Professional Learning

Benefits

• An inclusive range of Health Insurance options
• Short-Term and Long-Term Disability Insurance at no cost to you
• Flexible work arrangements with our Work From Anywhere Policy
• Your Time, Your Way - paid time off that you can use as you see fit to recharge and nurture your personal life
• Paid Parental Leave
• Reduced working hours on full pay for soon-to-be and new parents
• Free access to CL products for employees and their children
• Quarterly Wellness Incentives
• Monthly employee activities + recognition program
• Employee Allyship Groups (EAGs)