[Hiring] Account Manager @FECHHEIMER BROTHERS COMPANY

Role Description

The Account Manager drives revenue growth and account retention across an assigned multi-state territory by building enduring customer relationships, expanding business with current accounts, and winning new opportunities through consultative selling. The role is fully remote and requires frequent travel throughout the territory. Success is measured by quota attainment, pipeline health, forecast accuracy, and customer satisfaction.

Territories for This Role: Connecticut & Massachusetts

Responsibilities

• Territory & Account Planning
  • Develop and execute territory plans, setting quarterly goals for target accounts, coverage, and pipeline creation.
  • Maintain an organized travel plan and weekly calendar to maximize in-person customer engagement and coverage.
• New Business Development
  • Identify, qualify, and progress new opportunities through networking, referrals, lead follow-up, and market research.
  • Schedule and conduct in-person appointments and product demonstrations to articulate value and differentiation.
• Account Management & Retention
  • Manage a portfolio of accounts, ensuring timely follow-up, issue resolution, and proactive growth plans.
  • Conduct regular business reviews with customers to assess results, upcoming needs, and expansion opportunities.
• Dealer/Channel Enablement
  • Partner with authorized dealers and distributors to support sell-through, training, and merchandising initiatives.
  • Coordinate sample kits, collateral, and promotional programs that drive demand and brand consistency.
• Sales Processing & Reporting
  • Maintain accurate CRM hygiene (contacts, activities, opportunities, and forecasts) and create weekly activity reports.
  • Negotiate pricing and terms within company guidelines and document agreements in CRM.
• Event & Market Intelligence
  • Represent the company at trade shows and conferences; plan pre-show meetings and post-show follow-ups.
  • Monitor competitor activity, market trends, and customer feedback; share insights to inform product and go-to-market decisions.
• Cross-Functional Collaboration
  • Collaborate with Customer Service, Marketing, and Operations to ensure accurate order fulfillment and customer experience.
  • Provide feedback to Product teams on fit, features, and performance to support continuous improvement.

Qualifications

• Bachelor’s degree preferred; equivalent experience considered.
• 4+ years of field sales or account management experience; apparel/uniform industry a plus.
• Valid driver’s license and acceptable driving record.
• Ability to travel up to 75% within the States of Connecticut & Massachusetts; occasional evenings and weekends for events.

Requirements

• Strong consultative selling skills with the ability to discover needs, tailor solutions, and handle objections.
• Excellent interpersonal and communication skills; comfortable presenting in person to groups and decision-makers.
• Proficiency with CRM platforms (e.g., Microsoft Dynamics 365 or Salesforce) and basic data analysis for pipeline and forecasting.
• Territory management discipline including calendar planning, travel logistics, and follow-up cadence.
• Negotiation skills and business acumen with an understanding of pricing, margins, and contract terms.
• Self-starter who thrives in a remote environment, demonstrates integrity, and consistently meets commitments.

Benefits

• Competitive Pay
• Vacation, Sick, and Personal Paid Time Off
• 10 Paid Holidays
• Health, Vision, and Dental Insurance
• FSA and HSA Accounts
• Long and Short-Term Disability
• Employer Paid Life Insurance and Voluntary Life Insurance
• Accidental and Critical Illness Insurance
• Employee Assistance Program
• Paid Parental Leave
• Tuition Assistance
• 401(k) Plan with Employer Match