[Hiring] Account Executive, Government Sales @T-Mobile

Role Description

The Account Executive, Government Sales position focuses on the customer life cycle, supporting the growth of State and Local Government. The primary responsibilities are to sell to Local Government accounts, renew contracts, increase customer satisfaction, and improve revenue while driving customer retention activity. As an Account Executive, your performance is evaluated on your ability to meet sales expectations and maintain a high level of job performance through a variety of metrics focused on building the business. The quality and method of work must be consistently completed in accordance with T-Mobile's core values.

Job Responsibilities:

• New Sales activities: Hunter of new government sales opportunities.
• Exceed monthly sales, renewal, and churn target goals.
• Welcome customers to T-Mobile and review service agreement, answer questions regarding service, and probe for additional business.
• Sustain monthly call goals as expectations decide.
• Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base.
• Complete Customer account maintenance resulting from account reviews.
• Provide account analysis to resolve up-sell and renewal offers.
• Monitor and resolve customer issues.
• Track individual account activity and results.
• Extensive data entry, system navigation, and utilization required, including independent analysis and decision making related to information.
• Accuracy and efficiency in data entry required.
• Completes continuous training to maintain knowledge of products, services, and sales approaches.
• Uses automated knowledge system, as well as any training tools provided to deliver outstanding service to meet T-Mobile’s efficiency and quality standards.
• Attains efficiency and sales goals based on targeted metrics.
• Meets/exceeds all departmental goals and business objectives.
• Demonstrates positive and collaborative behavior with customers and coworkers.
• Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.
• Disburses adjustments and credits as appropriate within established limits and criteria.
• Also responsible for other Duties/Projects as assigned by business management as needed.

Qualifications

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)

Requirements

• 2-4 years Selling to Government (State and Local) accounts. (Required)
• 5+ years Selling to Government (State and/or Local) accounts. (Preferred)
• Customer service experience. (Preferred)
• Business markets sales experience. (Preferred)
• Wireless industry sales experience. (Preferred)
• Telesales or technical sales experience. (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Knowledge, Skills and Abilities

• Customer Satisfaction (Required)
• Sales (Required)
• Attention To Detail (Required)
• Communication (Required)
• Presentations (Required)
• Problem Solving (Required)
• Analysis (Required)
• Customer Service (Preferred)
• Microsoft Excel (Preferred)
• Technical Sales (Preferred)
• Inside Sales (Preferred)

Travel

• Travel Required: Yes

Compensation

• Total Target Cash Pay Range: $130,100 - $234,600, inclusive of target incentives
• Base Pay Range: $78,060 - $140,760

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Access to commuter and transit programs