[Hiring] Account Executive, Dynamic Workforce Orchestration @Intradiem

Role Description

Responsible for recognizing opportunities and turning leads into long-lasting partnerships.

• Conduct customer prospecting as required to generate leads and ensure consistent pipeline coverage.
• Partner with Inside & Outside Sales Representatives to establish strategic prospecting & lead generation cadence.
• Responsible for facilitating customer Qualification, discovery, business case presentations and executing the end-to-end new logo sales process.
• Close new logo business in assigned accounts to achieve quota.
• Research assigned accounts and develop structured and well thought out organizational charts and target contacts by target persona.
• Present research to sales leadership.
• Develop and execute approved plans to create awareness, engagement and opportunities within target accounts.
• Understand the customer’s contact center, back office & structured workforce challenges, priorities and strategic roadmap while aligning Intradiem’s Solutions to meet customer needs.
• Develop and foster relationships with key decision makers and contact center / back office / structured workforce leaders and demonstrate contact center and Intradiem solution value competency and expertise.
• Execute strategy across all opportunities to engage with VITO (Very Important Top Officer).
• Conduct interactive discovery meetings and align Intradiem’s value with the target account’s priorities and challenges, while positioning Intradiem as a strategic partner.
• With the assistance of Sales Leadership, coordinate complex sales cycles and employ effective team selling strategies to gain budget, priority and momentum across a range of sponsors and stakeholders, including contact center, executives and IT.
• Partner with and help multiple sponsors and stakeholders overcome internal obstacles, blockers and objectives to successfully help them purchase Intradiem’s solution.
• Be competent regarding contact center operations and Intradiem’s Dynamic Workforce Optimization solution, vision and roadmap.
• Ensure regular Salesforce updates and all other sales cadences are strictly adhered to across all accounts.
• Build and maintain Pipeline coverage of minimum of 5x quota.
• Manage a new bookings quota and participate in account planning and forecast reviews.
• Travel up to 25%.
• Conduct all business in accordance with Intradiem’s policies and procedures.
• Perform all other duties as assigned.

Qualifications

• Bachelor’s degree in Business, Sales, or a related field.
• 10+ years of SaaS sales experience pertaining to Contact Centers, Back Office and structured workforces; minimum 5 years experience selling solutions into Back Office environments.
• Demonstrated sales experience within mainstream CCaaS provider required.
• Direct Contact Center & Back-Office operational experience is also preferred.
• Demonstrated experience in understanding & leveraging AI – both in terms of Contact Center / Back Office applications & as it pertains to being a successful Account Executive (signal-based lead generation, reporting, VITO outreach, etc…).
• Initial success in an enterprise software sales environment, with excellent communication and sales skills.
• Demonstrated competency in sales, market research and business skills.
• Customer oriented with an ability/willingness to sell value through a Consultative Selling approach.
• Ability to understand sales barriers and overcome hurdles to close business.
• Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization.
• Motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across internal teams.
• Possesses a high degree of honesty, integrity and ability to maintain confidentiality.
• Organizational and follow up skills, problem solving and analytical skills.
• A track record of success and results.
• Open-minded, love to learn, grow and improve every day.
• Cross-functional, team player who fits into Intradiem's “People first culture” – people like working with you.
• Self-motivated, confident, proactive, and highly organized.

Work Authorization

• Candidates must have the legal right to work in the country where the role is based at the time of application.
• Verification of identity and employment eligibility will be required during onboarding.

Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.