[Hiring] Account Executive @Cross Country Healthcare

Role Description

The Account Executive (AE) is responsible for managing relationships with a company’s clients and ensuring they receive excellent service to encourage repeat business. This role bridges the gap between Cross Country Locums (CCL) and its customers, focusing on account growth, retention, and satisfaction. The AE is responsible for maintaining maximum sales productivity with all clients and all facilities.

• Proactively and aggressively initiate contact with healthcare facilities for locum tenens business opportunities, including but not limited to cold calling, professionally handling incoming calls, searching job boards, mailing inquiries, referrals, posting on job boards, candidate submission, attending conventions, and promptly following up on all leads.
• Drive significant revenue through strategic account growth.
• Consistently upsell and cross-sell additional business opportunities after securing Locum Tenens Agreements.
• Manage client referrals for potential business opportunities.
• Responsible for developing and engaging in optimal communication with sales and recruiting teams to facilitate placements.
• Communicate with credentialing, payroll, accounting, and other operational departments to ensure all client needs are handled efficiently and quickly.
• Must reverse market healthcare providers to private-sector clients.
• Conduct intake calls with clients via Company-approved technology to ensure all needed information is gathered on positions.
• Ensure accurate information is entered for position/match schedule in database and guarantee HCP timesheets are approved, submitted, and paid.
• Follow database protocols for client information.
• Proficiently understand and document the needs of the client in eRecruit.
• Communicate client openings by way of job postings to recruiting teams.
• Review candidate files to ensure appropriateness of match to open positions.
• Present qualified candidates to clients.
• Daily contact with all facilities, following up on all pending submissions, extensions, renewals, P1’s, and inquiring about new opportunities.
• Communicate and negotiate contract terms with internal and external clients and communicate details clearly with recruiting team.
• Build a strong and professional working relationship with all internal and external partners.
• Function in collaboration with CCL staffing team members (recruitment, sales, payroll & billing, etc.) to effectively manage facility’s needs.
• Act as a trusted advisor to clients, providing strategic guidance based on industry trends and business goals.
• Meet and maintain minimum outbound calls, provider presentations, and new contract requirements.
• Conduct quarterly business reviews (QBRs) with all clients, preferably while on-site with clients.
• Travel to visit clients face-to-face when appropriate and as needed.
• Other duties as assigned.
• Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

Qualifications

• 1-3 years of experience in full-cycle inside or outside sales, sourcing, qualifying, networking, and relationship building, or an equivalent of sales experience, preferably in a locums healthcare staffing environment.
• Strong leadership and team management skills, with a demonstrated ability to motivate others.
• Excellent organizational and time management skills, with the ability to manage multiple priorities and meet conflicting deadlines.
• Excellent interpersonal skills, as well as effective phone presentation and strong customer service skills.
• Ability to collaborate with all people/aspects of the business to achieve all goals.
• Exceptional attention to detail and accuracy.
• Strong analytical, problem-solving, and negotiation skills.
• Work independently and have a strong commitment to being a team player.
• Ability to communicate and work in a harmonious, respectful, supportive manner with all members of management and other departments.
• Robust sense of urgency and detail-oriented.
• Strong written, verbal, and phone conversation skills.
• Proficient with Microsoft Office Suite: Outlook, Excel, Word. General database knowledge.
• Education: Bachelor’s degree preferred in business, healthcare, or other similar disciplines, or equivalent combination of education and sufficient experience to successfully perform the essential functions of the job.

Benefits

• Competitive compensation, benefits, and wellness program.
• Medical Insurance.
• Dental Insurance.
• Vision Insurance.
• Life Insurance.
• Disability Insurance.
• Voluntary Insurance.
• 401(k) plan.
• Tuition Assistance.
• Pet Insurance.
• Variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.