[Hiring] VP of Subscription, Retention & CX @Freebird

Role Description

Want to own the growth and profitability of a 9 figure subscriber business? Freebird® is a 9-figure DTC brand serving over 2 million customers and redefining shaving for the modern consumer. We’ve built a strong acquisition engine and scaled rapidly, and now we’re looking for a leader to own what happens after the first purchase. This role owns the entire subscriber business, from retention and churn to customer experience and lifetime value. It’s not just lifecycle marketing or customer support. It’s about building a system that turns customers into long-term, high-value subscribers and drives sustainable, profitable growth at scale.

The Mission: Own and scale Freebird’s post-purchase experience to maximize subscriber lifetime value.

• Every part of the journey, from onboarding to renewal to long-term engagement, should drive higher retention, stronger engagement, and more revenue per subscriber.
• Your mandate is to turn customers into long-term, high-value subscribers.

Qualifications

• Experience leading retention or lifecycle strategy in a DTC subscription business with 300K+ subscribers
• Deep understanding of retention curves, churn drivers, and LTV modeling
• Experience improving save rates, win-back performance, and subscriber tenure
• Strong experimentation mindset across lifecycle and CX
• Experience leading retention and lifecycle teams, with exposure to customer support (CX a plus)
• Ability to connect customer behavior to business outcomes

Requirements

• Think in retention curves, churn moments, and cohort LTV
• Focus on subscriber economics, not just campaigns
• Be equally strong in strategy and execution
• Operate with ownership of the subscriber business

Benefits

• Remote-first and flexible
• Competitive compensation with performance bonus
• Medical, dental, and vision insurance
• 401(k) with company match
• Unlimited PTO

Company Description

• Autonomy and ownership with real decision-making power
• Fast-moving, high-performance culture
• Low politics, high accountability
• Opportunity to scale a 9-figure brand into its next chapter
• Collaborative, kind, and high-trust environment