[Hiring] VP - Executive Technology Services - Leadership for CIO Advisory - Global Enterprises @Gartner

Role Description

Gartner Executive Programs (ExP) is a service within Gartner Executive Technology Services (ETS) and is the indispensable tool for digital leaders. It is an exclusive membership-based organization serving over 8,500 CIOs and senior IT leaders across 90 countries.

In this Global Enterprise leadership position, you will manage a team of 10-12 Senior Executive Partners as well as direct delivery to a portfolio of approximately 200 executive clients from across some of our largest and most complex accounts.

What you will do:

• Maintain a high-bar for client delivery excellence by coaching Executive Partners to leverage a diversity of Gartner assets, develop forward-looking engagement plans, mitigate account risk and generate growth.
• Coach your team to execute world-class client engagements consistently and at scale by helping them identify and shape their client’s enterprise mission-critical priorities; diagnose and assess complex problems through to resolution.
• Lead team to see themselves as part of the account team, proactively communicating client insights, trends and priorities, drive cross functional alignment, maximize engagement and manage risk.
• Enable team to have a culture of learning by prioritizing FastStart, Top Insights from BTI, using AskGartner, and other available resources.
• Identify Service Delivery Gaps and help innovate and transform the business.
• Be accountable to EP quality and execution.
• Coach EPs to leverage Data and Metrics (e.g. ESDM, AskGartner usage, etc.) and hold them accountable to retention, forward-looking engagement plans, monthly consults and other critical metrics.
• Problem-solve with your team to address complex challenges and channel strategic advice to executives.
• Leverage AI to accelerate team development, enhance learning and coaching practices, and deliver deeper value to clients; actively coach and mentor your team on effective AI utilization to drive adoption with clients.
• Proactively address performance concerns and rigorously drive performance management.
• Maintain a high-bar for hiring and evaluating candidates, raising the bar with each new hire.
• Possess a collaborative Team NCVI mindset.
• Coach Executive Partners to have a commercial mindset; Be comfortable operating in the grey area between Sales and Service; align on renewal strategies in partnership with Sales.
• Lead with curiosity and proactively seek to learn from others; sees critical feedback as an opportunity to grow and contribute to the success of team and inspires this mindset in others.
• Embrace a No Limits mindset and inspire the team through high EQ and IQ.
• Lead as an agile change champion, bringing team along the change curve, and leading with humility.

Qualifications

• Bachelor’s degree (Master’s degree preferred).
• Minimum of 15 years of experience as a former C-level executive, ideally with large scale and complex responsibilities, or Consulting and/or Advisory experience in multiple executive-level roles.
• Someone that people enjoy working for and has a passion in developing and managing individuals to achieve success.
• Ability to manage time effectively, focusing on the most critical, customer-centric activities.
• Enjoys solving problems and applies data-driven approaches and fact-based strategies to continuously improve.
• Partnership builder that can establish and maintain trust-based relationships with internal stakeholders and clients.

Benefits

• World-class benefits.
• Highly competitive compensation.
• Disproportionate rewards for top performers.
• Flexibility and support for a hybrid work environment.
• Generous PTO.
• 401k match up to $7,200 per year.
• Opportunity to purchase company stock at a discount.

Company Description

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.