[Hiring] Virtual Inbound Sales Representative @Comcast

Role Description

Responsible for promoting and selling Company products and services that are both current and emerging. Uses a consultative sales approach to ensure our customers receive the best value. Supervisor support and guidance provided, accountable for individual results. Works on straightforward tasks using established procedures.

• 100% Remote work-from-home role
• Base Pay: $15.00 per hour
• Uncapped Commissions: targeted at $16,000+ per year
• Career growth opportunities with structured progression plans
• Hours of Operation: Sunday – Saturday 6:00am to Midnight EST

Core Responsibilities

• Drive Sales & Customer Engagement: Consistently meet or exceed sales targets by engaging new and existing customers using consultative techniques to understand needs, overcome objections, and recommend tailored solutions.
• Customer Support & Relationship Building: Provide exceptional service by addressing inquiries, transitioning support calls into sales opportunities, and creating positive, lasting customer relationships.
• Product & Process Knowledge: Educate customers on products and services using available tools, while adhering to established sales processes to ensure consistency and quality.
• Professionalism & Integrity: Maintain a respectful, friendly, and professional demeanor, making sound decisions that align customer satisfaction with company goals.
• Communication & Soft Skills: Demonstrate strong listening, verbal, and written communication skills, along with effective problem-solving and interpersonal abilities.
• Adaptability & Growth Mindset: Thrive in a fast-paced, competitive environment, showing a proactive attitude toward continuous learning and improvement.
• Collaboration & Teamwork: Work effectively with peers and cross-functional teams to deliver a seamless customer experience.
• Technical Proficiency: Navigate multiple systems efficiently and input data accurately while using standard office tools (keyboard, mouse, headset, etc.).
• Reliability & Flexibility: Maintain dependable attendance and be available to work nights, weekends, and overtime as needed, with a willingness to take on additional responsibilities.
• Outbound Follow-Up: While primarily an inbound chat-function role, agents may occasionally need to follow up with customers via outbound calls to resolve issues or complete transactions.
• Coachability & Performance: Actively seek, receive, and apply feedback to improve performance. Achieve established goals and metrics while contributing to team success.
• Other Duties: Perform additional responsibilities as assigned to support business objectives.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Skills

• Communication
• Critical Thinking
• Problem Solving
• Customer-Focused
• Persuasion
• Professional Integrity
• Resilience
• Technical Knowledge
• Workplace Organization

Compensation

• Base Pay: $15.00
• Total Target Compensation (Base Pay plus Targeted Commission): $22.69
• Sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
• Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.
• Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.
• Comcast provides best-in-class Benefits to eligible employees.

Education

• High School Diploma / GED

Relevant Work Experience

• 0-2 Years