[Hiring] Vice President, Solutions Consulting and Services @Forhyre

Role Description

Our client is looking for a VP, Solutions Consulting and Services to join our growing leadership team. In this role, you will enhance and grow our customer-centric culture as well as customer post sales service offerings. You will lead all aspects of our post sales customer journey:

• On-boarding
• Enablement
• Professional services
• Partner engagement
• Technical support

This position will report to the SVP of Customer Success.

Duties and Responsibilities:

• Lead and manage a team of Solution Consultants and Architects (Post Sales) across our Commercial, Enterprise and Embedded Segments.
• Lead and manage post sales activities: on-boarding, enablement, training, best practices, implementations, partner collaboration, advisory services and support to provide a consultative and partnership approach in customer's journey.
• Define and manage the key KPIs for the organization.
• Be an evangelist with the ability to discover and demonstrate how we can effectively help companies with their business automation needs across a broad set of industries.
• Effectively manage, recruit, coach, mentor and enable the team.
• Work across multiple customer-facing teams to drive exceptional customer experience and satisfaction.
• Define and operationalize service offerings and packages.
• Lead the team in setting and achieving quarterly objectives to improve internal processes, develop subject matter expertise and promote knowledge sharing and reusable asset contribution in the team.
• Articulate and educate on business, technical and architectural concepts to a variety of audiences, including business users, developers, architects, IT operations professionals, and senior IT management.
• With strong customer, project and program management and communication skills, be effective in working and enabling large global enterprises in their Automation journey.
• Help employees, customers and partners approach and resolve complex technical problems and issues.
• Work closely with Product and Engineering to review customer requirements and feedback, identify opportunities for platform enhancements and accelerate development for roadmap features to address specific customer requirements.
• Support Marketing with evangelism activities, including writing blogs, participating in best practice webinars, and speaking at industry events.
• Work on defining and driving operational efficiencies through overall processes, metrics and dashboards.
• Work effectively with the partner ecosystem to ensure timely delivery and growth.

Qualifications

• BS or equivalent education
• 15+ years of Solutions Consulting, Solutions Architecture experience is required
• Proven ability to lead a team at a fast growth company
• Experience scaling a Services organization that consists of on boarding and enablement services, implementation services, platform extension, and ongoing advisory services that can fully support our customers and GTM team
• Experience leading global cross-functional teams, including second and third line managers
• Proven ability to define and support new service offerings that can enhance the penetration in new and existing accounts
• Communicate effectively with Technical, Business and C Level stakeholders, able to effectively influence them in an advisory capacity
• Prior experience managing solutions consulting and services offering in a SaaS environment
• Experience working with GSIs and partners: contract negotiations, onboarding, training and oversight, to ensure successful implementations by partners
• Experience documenting business processes and applying technology to optimize and automate these processes
• Experience building, coaching and mentoring teams
• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact
• Understanding of operating models, SDLC, security and governance in large enterprises
• Knowledge and experience in integration and automation domain a plus