Vice President, Solutions Consulting and Services @Forhyre
Sales / Business
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 4d ago

[Hiring] Vice President, Solutions Consulting and Services @Forhyre

4d ago - Forhyre is hiring a remote Vice President, Solutions Consulting and Services. πŸ’Έ Salary: unspecified πŸ“Location: USA

Role Description

Our client is looking for a VP, Solutions Consulting and Services to join our growing leadership team. In this role, you will enhance and grow our customer-centric culture as well as customer post sales service offerings. You will lead all aspects of our post sales customer journey:

  • On-boarding
  • Enablement
  • Professional services
  • Partner engagement
  • Technical support

This position will report to the SVP of Customer Success.

Duties and Responsibilities:

  • Lead and manage a team of Solution Consultants and Architects (Post Sales) across our Commercial, Enterprise and Embedded Segments.
  • Lead and manage post sales activities: on-boarding, enablement, training, best practices, implementations, partner collaboration, advisory services and support to provide a consultative and partnership approach in customer's journey.
  • Define and manage the key KPIs for the organization.
  • Be an evangelist with the ability to discover and demonstrate how we can effectively help companies with their business automation needs across a broad set of industries.
  • Effectively manage, recruit, coach, mentor and enable the team.
  • Work across multiple customer-facing teams to drive exceptional customer experience and satisfaction.
  • Define and operationalize service offerings and packages.
  • Lead the team in setting and achieving quarterly objectives to improve internal processes, develop subject matter expertise and promote knowledge sharing and reusable asset contribution in the team.
  • Articulate and educate on business, technical and architectural concepts to a variety of audiences, including business users, developers, architects, IT operations professionals, and senior IT management.
  • With strong customer, project and program management and communication skills, be effective in working and enabling large global enterprises in their Automation journey.
  • Help employees, customers and partners approach and resolve complex technical problems and issues.
  • Work closely with Product and Engineering to review customer requirements and feedback, identify opportunities for platform enhancements and accelerate development for roadmap features to address specific customer requirements.
  • Support Marketing with evangelism activities, including writing blogs, participating in best practice webinars, and speaking at industry events.
  • Work on defining and driving operational efficiencies through overall processes, metrics and dashboards.
  • Work effectively with the partner ecosystem to ensure timely delivery and growth.

Qualifications

  • BS or equivalent education
  • 15+ years of Solutions Consulting, Solutions Architecture experience is required
  • Proven ability to lead a team at a fast growth company
  • Experience scaling a Services organization that consists of on boarding and enablement services, implementation services, platform extension, and ongoing advisory services that can fully support our customers and GTM team
  • Experience leading global cross-functional teams, including second and third line managers
  • Proven ability to define and support new service offerings that can enhance the penetration in new and existing accounts
  • Communicate effectively with Technical, Business and C Level stakeholders, able to effectively influence them in an advisory capacity
  • Prior experience managing solutions consulting and services offering in a SaaS environment
  • Experience working with GSIs and partners: contract negotiations, onboarding, training and oversight, to ensure successful implementations by partners
  • Experience documenting business processes and applying technology to optimize and automate these processes
  • Experience building, coaching and mentoring teams
  • Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact
  • Understanding of operating models, SDLC, security and governance in large enterprises
  • Knowledge and experience in integration and automation domain a plus
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Vice President, Solutions Consulting and Services @Forhyre
Sales / Business
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 4d ago
Apply for this position
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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