[Hiring] Vice President, Client Services @MedVA
Apr 01, 2025 - MedVA is hiring a remote Vice President, Client Services. 💸 Salary: unspecified. 📍Location: Northern America, Latin America (LATAM).
Role Description
We are seeking a Vice President of Client Services to lead our client services and virtual assistant (VA) operations, driving retention, growth, and service excellence at scale. As a key executive, you will shape a world-class client experience, optimize workforce productivity, and ensure seamless service delivery—positioning us as the premier partner in virtual healthcare staffing.
This is an opportunity to lead at the intersection of client success, service excellence, and operational strategy. If you are a visionary leader ready to scale impact and drive innovation, we want to hear from you.
- Develop and execute client success strategies that drive satisfaction, retention, and account expansion.
- Architect a scalable client management framework, ensuring service levels and engagement models align with business needs.
- Lead VA performance optimization, ensuring operational excellence, engagement, and service quality.
- Oversee shared services, capacity planning, and reporting, leveraging data-driven insights for continuous improvement.
- Foster cross-functional collaboration, partnering with Sales, Marketing, and Talent teams to align business objectives.
- Scale systems, processes, and playbooks to support rapid growth and long-term success.
Qualifications
- 10+ years in client success, operations, or service delivery leadership, ideally in staffing, BPO, or high-growth service industries.
- Proven success managing large, distributed teams across Philippines and LATAM markets.
- Expertise in process optimization, workforce management, and client lifecycle strategy.
- Strong data-driven mindset, with experience using KPIs and analytics to drive business decisions.
- Exceptional executive presence, communication, and stakeholder management skills.
- Experience leading remote and virtual service teams preferred.
Benefits
- Medical, Dental, & Vision
- Generous PTO Policy
- Company Holidays
- 401 (k)
Company Description
MEDVA is a Virtual Assistant company pioneered by Medical Specialists in the United States. Its purpose is to hire and to train Filipino medical professionals that they may be globally competitive and build their careers by working in US clinics at the comfort of their own homes, in their home country.
Our purpose is to assist doctors, dentists, and other medical professionals in their clinical practice to reduce in-house staff burn out and improve the overall atmosphere of their workplaces.
We are committed to provide world-class service and improve the overall quality of care. We do not just offer a job, but a chance to reignite Filipino medical professions by building value and rewarding them with premium pay and benefits as if they are working abroad. We want to dignify medical professionals and give light to those who have given up their hopes of practicing their professions.
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| 📍 | Be aware of the location restriction for this remote position: Northern America, Latin America (LATAM) |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
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Remote
Location
Northern America, Latin America (LATAM)
|
|
Job Type
unspecified
|
Posted
Apr 01, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Northern America, Latin America (LATAM) |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
