[Hiring] Technical Account Manager @Foundant + smartsimple

Role Description

You will act as a trusted technical advisor to assigned enterprise accounts, developing a comprehensive understanding of their business objectives, technical architecture, and implementation roadmap. This involves regularly engaging with client stakeholders—from developers to IT leadership—to align our platform capabilities with their evolving needs.

• Technical Partnership & Advisory: Develop understanding of client objectives and architecture.
• Proactive Technical Support: Anticipate challenges by monitoring system health and conducting technical reviews.
• Complex Issue Resolution: Lead troubleshooting for sophisticated implementation issues.
• Implementation Guidance: Provide architectural guidance during critical phases of client implementations.
• Knowledge Transfer & Enablement: Elevate technical capabilities of client teams through training and documentation.
• Product Feedback Loop: Serve as the voice of the customer to inform product development priorities.

Qualifications

• 5+ years of experience in technical support, solutions architecture, or technical account management roles.
• Strong hands-on experience with low-code/no-code development platforms.
• Demonstrated ability to understand and troubleshoot complex technical architectures, including APIs, integrations, databases, and authentication systems.
• Experience supporting enterprise software implementations with multiple stakeholders and dependencies.
• Excellent problem-solving skills with the ability to analyze logs, diagnose system behavior, and identify root causes.
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Proven track record of building trusted relationships with enterprise clients.

Requirements

• Experience with complex implementations based on the SmartSimple platform or other low-code platforms (e.g., Mendix, OutSystems, Microsoft Power Platform, Salesforce).
• Background in B2B SaaS software development or systems administration.
• Familiarity with cloud infrastructure (AWS, Azure, GCP) and DevOps practices.
• Understanding of security, compliance, and governance requirements in enterprise environments.
• Professional certifications relevant to low-code platforms or enterprise architecture.

Benefits

• Competitive salary and benefits, including tuition and lifestyle reimbursements.
• Flexible PTO policy to manage personal well-being and professional success.
• Opportunities for professional and personal development through collaboration across teams.
• Support for internal mobility to achieve career goals.
• Autonomy and responsibility to foster innovation and independent thought.
• Employee recognition as a core part of our culture.