[Hiring] Technical Account Manager @Arch Systems

Role Description

Arch Systems is seeking a talented Technical Account Manager to join our rapidly scaling team and help guide our customers in successfully implementing our impactful solutions. If you're prepared to cultivate and enhance client relationships, assist in technical discussion, drive portfolio growth, and thrive in a collaborative and innovative atmosphere, we want to hear from you! Ideal candidates for this position will be located in the APAC region.

• Support the customer success team with pilots and deployments as well as renewals and subsequent expansion programs
• Be responsible for projects in account and program management as well as professional services in order to improve customer satisfaction
• Tracking and coordinating technology deployments with our customers and partners on a global scale
• Coordinating our efforts between our customers and engineering teams by prioritizing support requests and helping resolve technical and product questions
• Work directly with customers and in tandem with Technical Project Managers, Account Managers, and other Applications Engineers at Arch to deploy successful rollout and end-to-end solutions, including the Factory Map but also across the entire product stack as needed

Qualifications

• 3-5 years of Account Management or Customer Success Management experience in an Electronics Manufacturing or SaaS company with a proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Experience with Project Management methodologies
• Technical experience with python, database queries, and API usage
• Ability to multitask and juggle several responsibilities simultaneously
• Ability and experience in analyzing and drawing conclusions from larger data sets
• Excellent organizational skills and attention to detail
• Bachelor's Degree
• Strong interpersonal and written/verbal communication skills and the ability to balance multiple tasks simultaneously
• Understanding of cultural sensitivity and ability to collaborate with teams in Asia, Europe, and the Americas

Requirements

• Fluency in Mandarin Chinese
• Experience working in or supporting manufacturing operations teams
• Strong Project management around solution deployments
• Strong experience in script generation, python coding
• Experience in complex database queries
• Experience in Network and/or IoT applications
• Training/Instructional experience
• Additional language proficiencies

Benefits

• Innovate with Impact: Be part of a team developing transformative data products that optimize and revolutionize manufacturing operations globally.
• Collaborative Environment: Join a passionate, multidisciplinary team that values innovation, open communication, and teamwork.
• Growth & Development Opportunities: Advance your career through hands-on experience in product leadership, data-driven decision-making, and technical innovation.
• Equity & Ownership: Share in the company’s success through equity ownership, aligning your personal success with Arch’s mission and growth.
• Remote-First Flexibility: Embrace a remote-first work culture that provides flexibility and balance.

Application Process

Please submit resumes in English. We encourage passionate applicants to apply, even if they don’t meet every qualification. At Arch, we value authenticity and believe in hiring individuals as their full, unique selves. We’re committed to fostering an environment where team members can leverage their strengths while continuously learning and growing.

Compensation Practices

Arch Systems is committed to equitable, transparent, and market-competitive compensation. This role is remote-first, and compensation is benchmarked using San Francisco Bay Area market data as the reference point for our pay ranges. The total compensation range for this position is USD $96,000 - $130,000 based upon qualifications and experience.