[Hiring] Technical Account Manager @DeepIntent

Role Description

We are currently seeking an experienced Technical Account Manager (TAM) to join our Platform Operations team based in NYC.

• The TAM will have programmatic trading experience in a client-facing capacity and be responsible for supporting our Self-Service clients, providing them hands-on support to onboard, launch and optimize campaigns within DeepIntent’s Healthcare DSP.
• Ownership of all post-sale client communication, managing day-to-day operations and account oversight for our Self-Service clients and performing initial troubleshooting of customer issues.
• Develop expert-level knowledge of the DeepIntent marketing platform with the ability to train and guide clients to ensure the success of their campaigns.
• Maintain up-to-date information on all accounts and campaigns in our CRM, creating transparency across the business.
• Develop and grow strong relationships with clients through exceptional client service, proactive insights and critical analysis.
• Manage pacing and delivery, identifying the opportunity for campaign optimizations based on each client’s success metrics.
• Manage the onboarding process for all new accounts including the development and training of all DeepIntent’s solutions.
• Work closely with Sales and other internal counterparts to identify growth opportunities and strategic recommendations for all accounts.
• Work with the Engineering & Product teams to continue improving the platform and DeepIntent’s offerings by sharing client feedback and your own insights.
• Develop best practices within the Operations organization through internal collaboration.
• Stay current with best practices, strategies, and industry standards related to digital marketing.
• Oversee all billing and account reconciliation for assigned Self-Service accounts.

Qualifications

• 2+ years of experience in Campaign Management, Account Management and/or Customer Success role within the Ad Tech or Digital Media space working with advertisers and agencies.
• Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.).
• You have a passion for digital and a keen understanding of the digital advertising landscape - experience in healthcare is a plus!
• You are excited about the opportunity to work in a rapidly-growing business which adapts quickly based upon your insights.
• You are detail oriented and organized with experience managing multiple projects and accounts.
• You have prior programmatic trading experience within an agency or 3rd party trade desk.
• Strong verbal and written communication skills.
• Proven track record of success owning customer relationships, hands-on experience in a DSP, prior ownership of client meetings, QBRs, product training, data analysis, and strategic business reviews.

Benefits

• Competitive base salary range of $90,000 - $100,000.
• Quarterly bonus plan and competitive benefits.
• Unlimited PTO policy and paid holidays.
• Remote friendly culture with flexible work options.
• Career development and advanced education support.
• WFH and internet stipends.
• Many more perks and benefits!