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[Hiring] Technical Account Manager @Twilio
Apr 07, 2025 - Twilio is hiring a remote Technical Account Manager. đź’¸ Salary: unspecified. đź“ŤLocation: Latin America (LATAM).
Role Description
Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical point contact to support and partner with our top tier strategic customers in North America during PST working hours. As a designated technical contact you will work with our customers to resolve complex technical problems with potentially very costly and far-reaching consequences.
- Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
- Provide proactive insights and guidance that will help predict, prepare or prevent future high impact situations.
- Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems.
- Collaborate with teammates and Twilio Product and Engineering teams via Slack and filing JIRAs to report reproducible bugs.
- Understand customer trends, analyze patterns, drive betterments, and report observations to management to improve support processes.
Qualifications
- 5+ years of relevant experience
- Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
- Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux.
- Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
- High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.
- Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
- Have an inquisitive mind to understand how things work.
- Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency.
- Excellence in task prioritization and evaluation of situational urgency.
- Interest in utilizing customer feedback to identify and drive improvements in our products.
- Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
- Experience in managing dedicated customer accounts.
Requirements
- Understanding of Telecoms and VOIP including WebRTC and SIP
Location
This role will be remote and based in Bogota, Colombia, providing support during Pacific hours (8am to 5pm PT).
Benefits
Working at Twilio offers many benefits, including:
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
- And much more
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| đź“Ť | Be aware of the location restriction for this remote position: Latin America (LATAM) |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
unspecified
|
Remote
Location
Latin America (LATAM)
|
|
Job Type
unspecified
|
Posted
Apr 07, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Latin America (LATAM) |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
