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Sales / Business
Technical Account Manager
@Everbridge
[Hiring] Technical Account Manager @Everbridge
Mar 25, 2025 - Everbridge is hiring a remote Technical Account Manager. 💸 Salary: $118,000 - $140,000. 📍Location: Northern America.
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Role Description
We are seeking an experienced Technical Account Manager (TAM) to support large clients with critical life safety, security or business continuity use cases.
- Represent Everbridge as a member of our client’s business continuity and global security teams during deployment and use of the Everbridge solution.
- Provide project management support, technical consultancy, system design and configuration support, emergency management and security technology expertise, and training.
- Act as the advocate for the customer within Everbridge and serve as an escalation point when necessary.
- Work closely with clients, account managers, technical support, customer success, and product development teams.
- Ensure consistently positive customer experiences by providing oversight and management for deployment planning, solution innovation and adoption, and technical issue resolution.
- Establish a formal governance model with clients, conduct periodic stakeholder meetings and quarterly business reviews.
- Maintain an accurate record of discussion and action items and provide monthly account reporting to internal stakeholders.
- Develop a continuous product education and awareness program and deliver training sessions as required.
- Set and track customer satisfaction KPIs and develop/manage action plans to continuously improve these metrics.
- Troubleshoot customer concerns and work with team leadership to ensure critical issues are documented and escalated for resolution.
- Provide Critical Event Management support through reports, tabletop exercises and drills, and industry best practices.
- Serve as a customer advocate within Everbridge and report customer feedback internally.
- Travel to customer locations as needed.
- Produce integration requirements specifications based on customer interaction, requests for information (RFI), requests for proposal (RFP), and other technical documentation.
- Provide effective feedback to internal Everbridge teams on project status, latest innovations, and use case solutions.
Qualifications
- 8-10 years of experience in emergency management, public safety, enterprise security, or risk management in a field facing technical capacity.
- 3+ years in an on-site or remote customer facing support or consulting role (professional services, account management, project management etc.).
- Strong project management, software and technical skills along with a strong desire to rapidly self-develop additional technical and consulting skillsets.
- Customer relationship management.
- Working knowledge of Internet hosted applications, highly available architectures, computer security, telephony, and networking preferred.
- Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems.
- Previous consulting experience involving technology adoption, public safety, emergency management or business continuity best practices to state/local government or corporations a plus.
- Excellent written and verbal presentation and communication skills.
- Strong critical thinking, analytical, and problem-solving abilities.
- Ability to facilitate and lead cross-functional teams both internally and externally with clients.
- Strong time management skills with proficiency in Microsoft Office Suite, Salesforce CRM tools, Asana, PowerBI, Power Automate, and SaaS-based applications.
- Ability to travel and work away from the office, sometimes extensively, primarily in North America.
- Thorough understanding of the principles of Public Safety, Emergency Management, Enterprise Security Operations, Executive Protection and/or Business Continuity.
- Ability to obtain relevant security clearances.
- Bachelor’s Degree in Business, Computer Sciences, Public Safety, Emergency Management or related fields highly desired.
Requirements
- The reasonably estimated salary for this role at Everbridge ranges from $118,000 - $140,000 and may also include variable compensation.
- Actual compensation is based on factors such as the candidate's skills, qualifications, and experience.
- Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.
Fair Chance Statement US & Canada
We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent).
- Access to sensitive or confidential information, such as financial records, proprietary data, or client information.
- Management of cash, company funds, or other valuable assets.
- Work in environments requiring heightened security measures.
- Compliance with contractual or regulatory requirements specific to the position.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events.
- In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology.
- Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™.
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| 📍 | Be aware of the location restriction for this remote position: Northern America |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
💸
$118,000 - $140,000
|
Remote
Location
Northern America
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Northern America |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
