[Hiring] Technical Account Manager @GRIN

Mar 25, 2025 - GRIN is hiring a remote Technical Account Manager. 💸 Salary: $109,000 - $128,500 usd. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves enabling and helping guide an enterprise to higher levels of success as a SaaS technical expert.

Work closely with key accounts on their technical and program needs
Drive resolution of accounts' issues by preemptively identifying problems and coordinating the appropriate resources
Design and implement best practices for campaign lifecycle management platform workflows and account information
Assist in pre-sales conversations and RFPs as needed
Assist with advanced reporting, QBRs, and provide timely updates to customers on projects/support requests
Manage advanced integrations for unique business needs and strategic accounts
Advocate for and scope engineering requests to improve product and benefit strategic accounts
Fully document accounts' intricacies to preemptively identify, design, and execute response plans to potential KPI breaches
Extract, analyze, and escalate feedback from accounts
Provide white glove service for early-access and Beta guidance for new functionality or features for strategic accounts
Provide focused assistance for major brand initiatives for strategic accounts (line launches, holiday campaigns, big sales)
Develop technical best practice guides in collaboration with CSMs/Marketing

Qualifications

Minimum of 4 years of experience SaaS support for mid-market/enterprise customers
Experience with data extraction, transformation, and standard business intelligence tools strongly preferred (e.g. Tableau)
Experience with Marketing Technology and marketing reporting & analytics
Solid business acumen
Knowledge of API integrations, with knowledge of SFCC and/or Magento API & architecture preferred
Strong understanding of MySQL queries
Proven experience managing multiple stakeholders, projects, and customer relationships in a collaborative environment
Strong technical background with hands-on experience in digital technologies, including software and front-end development
Excellent communication, analytical, and problem-solving skills, with the ability to understand customer needs and provide timely solutions

Benefits

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Before You Apply

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Technical Account Manager @GRIN

Sales / Business

Salary 💸 $109,000 - $128,500 usd	Remote Location USA
Job Type full-time	Posted Mar 25, 2025

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.