[Hiring] Support Account Manager @Kyriba

Role Description

As a Support Account Manager (SAM), you will be the trusted advocate for our Premium and Platinum customers, ensuring a seamless support experience, proactive engagement, and consistent customer satisfaction. Your work will drive exceptional outcomes for our clients, supporting their success and loyalty while advancing Kyriba's customer-centric mission.

• Act as the primary support liaison for assigned Premium/Platinum accounts, reflecting professionalism and customer-centricity in every interaction.
• Own the customer support experience end-to-end, including SLA monitoring, case workflow, and renewal support.
• Partner closely with Account Managers, Support Managers, and Technical teams to ensure seamless customer experience and effective issue resolution.
• Anticipate risks, proactively address recurring issues, and identify opportunities for product adoption or service improvement.
• Represent customer needs internally, escalating and relaying feedback to product and leadership teams.
• Deliver regular executive dashboards, case summaries, and health reports to both customers and internal stakeholders.

Qualifications

• Demonstrated experience in customer success, account management, or support roles within SaaS or technology environments.
• Proven ability to manage multiple priorities, with strong organizational and time management skills.
• Collaborative, customer-first attitude with passion for delivering exceptional service experiences.
• Skilled in SLA management, escalation handling, and translating technical data into business insights.
• Excellent communication, relationship building, and problem solving skills.
• Bachelor’s or Graduate degree in Business, Finance, Computer Science, or related field, or equivalent experience.
• Empathy ownership, accountability, and a continuous improvement mindset.

Benefits

• Kyriba offers a comprehensive compensation package, including a range of health, welfare and wellbeing benefits designed to support both your professional and personal life.

Company Description

Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, and risk management solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.

We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information.

If you require a reasonable accommodation to complete any part of the application or interview process, or to perform essential job functions, please contact us at [email protected] . Requests will be handled confidentially and in accordance with applicable local laws.